Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JAN MANICK

PICKERING,CANADA

Summary

Resourceful Senior Service Officer known for exceptional productivity and efficient task completion. Skilled in customer service management, conflict resolution, and process improvement to deliver outstanding client support. Excel at communication, leadership, and problem-solving to enhance team performance and client satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

LENDING SENIOR SERVICE OFFICER

Scotiabank
Mississauga, Canada
12.2018 - Current
  • Enhance client relations by ensuring seamless service and timely account updates
  • Ensure loan applications comply with all regulatory standards
  • Swiftly resolve service issues, minimizing client impact and escalating when necessary
  • Provide data-driven insights to support decision-making and risk management
  • Foster a high-performance team through strategic development and succession planning
  • Analyze loan applications for regulatory compliance, leveraging data-driven insights to support risk management and decision-making processes
  • Drive client satisfaction through proactive account management, swift issue resolution, and seamless service delivery, minimizing disruptions
  • Implement new strategies for proactive client engagement, enhancing relationships and identifying opportunities for cross-selling financial products
  • Streamline processes by coordinating
  • Conducted regular training sessions for staff members regarding customer service policies and procedures.
  • Monitored processes related to customer service activities to ensure compliance with established standards and regulations.
  • Managed a team of junior Service Officers providing direction and coaching when needed.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Assisted in the coordination of project activities to ensure successful completion within established deadlines.
  • Reviewed existing processes and procedures in order to suggest improvements or changes as needed.
  • Performed due diligence reviews of potential borrowers prior to issuing new loans or lines of credit.
  • Maintained accurate records of all loan transactions, including payments, balances, and interest rates.

REAL ESTATE AGENT

REON HOMES REALTY INC
Toronto, Canada
08.2018 - Current
  • Drive property sales with strategic marketing, exceeding targets and client satisfaction consistently
  • Cultivate client relationships, earning 36% of business through referrals, enhancing trust and loyalty
  • Coordinate with lenders and appraisers, streamlining processes, boosting efficiency by 13%
  • Facilitate negotiations, ensuring fair dealings with market insights, legal advice, and pricing strategies
  • Foster strong partnerships with mortgage brokers, home inspectors, and attorneys to provide comprehensive service
  • Ensure meticulous compliance with real estate regulations and documentation
  • Conduct thorough property evaluations, providing accurate market valuations
  • Conducted property inspections to ensure compliance with applicable regulations and standards.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Analyzed local housing market trends, including sales prices and rental income.
  • Assessed individual properties for sale purposes.

ELECTRONIC BANKING BUSINESS ACCOUNT SERVICE OFFICER

Scotiabank
Mississauga, Canada
11.2012 - 12.2018
  • Facilitated onboarding for new clients, ensuring compliance and risk mitigation
  • Completed financial closings, maintaining audit-ready records and transaction accuracy
  • Collaborated with teams to communicate procedural updates, enhancing service delivery
  • Performed due diligence on clients, safeguarding against fraud and financial risks
  • Streamlined onboarding for commercial clients, ensuring compliance with AML/ATF and FATCA requirements, mitigating risks and losses for the bank
  • Maintained audit-ready records and monitored timely accounting transactions, contributing to efficient month-end and year-end closings
  • Fostered strong team approach by communicating regulatory changes to cross-functional 'End to End Team' through weekly calls and written updates
  • Performed thorough due diligence on prospective clients, ensuring accurate risk assessment before approving loans or credit lines
  • Managed multiple projects simultaneously while meeting tight deadlines under pressure.
  • Developed strategies for conducting successful investigations based on case specifics.
  • Participated in training sessions designed to improve knowledge and skills related to lending practices.
  • Monitored the performance of existing loans by analyzing cash flows, collateral values, and other factors affecting repayment obligations.

Education

ACCOUNTING AND MANAGEMENT -

Seneca College
Toronto, ON, Canada

Skills

  • Analytical skills
  • Communication
  • Time management
  • Analytical thinking
  • Risk Management
  • Financial transactions
  • Project Management
  • Team Leadership
  • Problem Solving
  • Negotiation Skills
  • Financial Reporting

Certification

  • REAL ESTATE AGENT, 03/01/17, 08/01/18, RECO
  • MORTGAGE BROKER, 05/01/24, 09/01/24, REMIC
  • MUTUAL FUND, 07/01/24, 09/01/24, IFSE INSTITUTE

Timeline

LENDING SENIOR SERVICE OFFICER

Scotiabank
12.2018 - Current

REAL ESTATE AGENT

REON HOMES REALTY INC
08.2018 - Current

ELECTRONIC BANKING BUSINESS ACCOUNT SERVICE OFFICER

Scotiabank
11.2012 - 12.2018

ACCOUNTING AND MANAGEMENT -

Seneca College
JAN MANICK