Multifaceted and creative professional with a versatile yet focused skill set. Specialized expertise in content creation, with over 10 years of professional work experience. Strong ability to collaborate with cross-functional teams and adapt to evolving market needs. With a robust background in client success management, ensuring customer satisfaction and loyalty. Proven track record of enhancing client relationships and driving business growth through strategic account management. Well-versed in strategic planning, best practices and process improvement.
Hi, I’m
Jan-Lourens van der Merwe
Vancouver,BC
Summary
Overview
15
years of professional experience
Work History
ShareWares
Marketing Specialist
09.2023 - Current
Job overview
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Managed content distribution across multiple channels, ensuring cohesive and consistent brand message.
- Designed and distributed marketing collateral, supporting sales team efforts and enhancing brand recognition.
- Created customized marketing materials to increase product awareness.
- Applied current editing and photography tools to tell great stories.
- Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
- Improved overall company branding with visually appealing video elements and consistent messaging.
- Enhanced video quality by utilizing advanced editing techniques and software.
- Photographed high-quality images for various print and digital projects.
Natural Source - Healthy Office Snacks
Customer Success Specialist
03.2022 - 09.2023
Job overview
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Implemented process improvements that resulted in increased efficiency.
- Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Managed a portfolio of key accounts, ensuring timely issue resolution and consistent communication with stakeholders.
- Promoted a positive brand image by consistently delivering exceptional customer service experiences.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
Natural Source Snacks
Client Coordinator
01.2018 - 01.2021
Job overview
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Established long-term relationships with clients by consistently delivering exceptional service.
- Contributed to the development of company-wide best practices for client coordination, resulting in increased efficiency and better overall service delivery.
Bez Arts Hub
Lecturer and Mentor
01.2018 - 01.2021
Job overview
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Filmed and edited live performances
- Help create a Live Multicam Broadcast set up to live-stream music, dance and theatre productions
- Live Streaming Switcher and Camera Lead
Film & Freelance
Production Assistant
01.2016 - 01.2017
Job overview
- Immigrated to Canada in 2016 and took time off from full time work to get to know Canada
- Production Assistant on Tier 1 production
- Freelance - Designed and created logos, corporate identity kits and websites
- Volunteer - Official photographer at conferences
Clinton Lubbe Productions
Co-Founder and Post Production Lead
01.2010 - 01.2015
Job overview
- Co-created the first successful fully solar powered film production in Africa
- The production established a new sustainable business model in the South African film industry
- Developed, shot and edited over 20 music, corporate and training videos
- Successfully supervised and trained new employees
- Being integrally involved in each, became well versed in all of the 5 production processes; development, pre-production, production, post-production and distribution
- Freelance - Voice actor on a weekly radio show on one of South Africa's' biggest radio stations
Education
MOOC Platform
Film Editing Pro - The Art of Action Editing
01.2016
University Overview
- Massive open online course (MOOC) platform, offered by professional Hollywood editors.
- Featured on website for exemplary work and outstanding performance.
Tshwane University of TechnologyPretoria, South Africa
HBA from Motion Picture And Television Production
01.2010
University Overview
Majored in Directing
Motion Picture And Television ProductionPretoria, South Africa
Diploma from Motion Picture And Television Production
01.2009
University Overview
Skills
- Marketing and Content Development
- Video and Photography Production
- Expert in Adobe Premiere Pro and Photoshop
- Proficient in Adobe After Effects, Illustrator and Audition
- Product and Subject Expertise
- Client Relations
- Communication Skills
- Critical Thinking
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Timeline
Marketing Specialist
ShareWares
09.2023 - Current
Customer Success Specialist
Natural Source - Healthy Office Snacks
03.2022 - 09.2023
Client Coordinator
Natural Source Snacks
01.2018 - 01.2021
Lecturer and Mentor
Bez Arts Hub
01.2018 - 01.2021
Production Assistant
Film & Freelance
01.2016 - 01.2017
Co-Founder and Post Production Lead
Clinton Lubbe Productions
01.2010 - 01.2015
MOOC Platform
Film Editing Pro - The Art of Action Editing
Tshwane University of Technology
HBA from Motion Picture And Television Production
Motion Picture And Television Production
Diploma from Motion Picture And Television Production
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