Jan Griffin
Palm Springs
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes. High skill set in Sales & Marketing. Closing All on 4 Implant cases daily, with amazing patient reviews. Looking for a Sales Position to excell in.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Full Arch Case Manager
Tahquitz Dental Group/Desert Pearl Dentistry
05.2025 - Current
- Experience W/ High Case Acceptance $50,000.00
- Strong Background In Sales & Marketing Techniques
- Coordinated patient financials/flight & hotel
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Assisted with scheduling appointments, ensuring optimal workflow across dental services.
- Managed patient records utilizing electronic health record systems for accuracy and compliance.
- Provided educational resources to patients regarding oral health and treatment options.
- Coordinated daily operations to ensure efficient workflow and team collaboration.
- Developed training materials to enhance Team performance and operational understanding.
Case Manager
Bionic Smile
01.2024 - 06.2025
- Remote Sales for Full Arch Implant Cases
- 12 to 15 calls per day educating patients on All On 4 Procedure.
- Scheduling Surgeries in Las Vegas W/ Financials /Flight & Hotel
- Maintained accurate documentation in case management software to ensure compliance with regulations.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated patients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Office Manager
Dr Wagstaff
01.2023 - 12.2024
- Responsible for daily operations and high production with collections to match
- Payroll & HR for Doctors & Team
- End of day/month & ar reports
- Personal schedules for doctor and family calender
- Achieved highest year to date collections improved by 33%
- Coordinated schedules and meetings for team, optimizing resource allocation and improving communication.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Assisted in onboarding new employees, providing training on office protocols and systems.
Regional Office Manager
ISMILE
01.2022 - 01.2023
- Office Manager for 3 Locations
- Set doctors goal & Hyg Trained in front office & back office
- Designed & set systems in place for office flow
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed scheduling and resource allocation to optimize team performance.
- Coordinated training programs, enhancing staff skills and productivity.
- Implemented process improvements, increasing efficiency in administrative tasks.
Owner Parkview Dentistry
Self-employeed
01.2007 - 12.2021
- Developed and implemented operational strategies to enhance business efficiency.
- Managed daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff on best practices and service excellence.
- Analyzed market trends to inform product offerings and pricing strategies.
- Established strong relationships with suppliers to optimize inventory management.
- Executed marketing initiatives to increase brand awareness and drive sales growth.
- Managed day-to-day business operations.
Education
Several Marketing & Sales Certifications - Sales
Scheduling Institute
01-2006
Dental Hygiene
New York University
New York, NY06-1992
Certified Dental Assistant - Dental
B.O.C.E.S
06-1988
High School Diploma -
Remsen High School
New York06-1988
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Data entry and analysis
- Treatment Planning
- MS office
- Resource management
- Case management tracking
- Patient support
- Interdisciplinary collaboration
- Annual case reviews
- Direct patient care
- Medical records management
- Performance tracking
- Team education and training
- Cross-functional collaboration
- Doctor Recruitment
Accomplishments
- Supervised team of 120 as a Regional Manager
- Earned the “Volunteer Of the Year” Award in 2017 in Moorpark CA
Certification
- Certified Sales Scheduling & Marketing Scheduling Institute
2012-2021 Multiple Certifications
Timeline
Full Arch Case Manager
Tahquitz Dental Group/Desert Pearl Dentistry
05.2025 - Current
Case Manager
Bionic Smile
01.2024 - 06.2025
Office Manager
Dr Wagstaff
01.2023 - 12.2024
Regional Office Manager
ISMILE
01.2022 - 01.2023
Owner Parkview Dentistry
Self-employeed
01.2007 - 12.2021
Several Marketing & Sales Certifications - Sales
Scheduling Institute
Dental Hygiene
New York University
Certified Dental Assistant - Dental
B.O.C.E.S
High School Diploma -
Remsen High School
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