Jamya Shillingford

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Contributed to cost reduction efforts by identifying opportunities for process improvements vendor contracts.
• Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Served as liaison between upper management and frontline staff members to facilitate clear communication of expectations, updates, or policy changes.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

● Provided customers with quality assistance through phone calls.

● Sent 25-30 emails daily demonstrating mastery of written communication and attention to detail.

● Scheduled and coordinated virtual and in-person meetings for events and appointments for 20-person department.

● Create a more efficient workspace by proactively anticipating department needs.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
• Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.