JAMSHED ALI KHAN
Edmonton,Canada
Summary
Proven leader with expertise in customer service, team leadership, and adaptability, dedicated to enhancing team performance and operational efficiency. Skilled in resolving customer issues, training staff, and implementing effective service strategies. Eager to leverage experience and skills in a new role, driving growth and success for the organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Staples
07.2025 - Current
- Led daily operations, ensuring adherence to company policies and procedures.
- Mentored team members, fostering a collaborative and high-performance work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Technology Sales Supervisor
Staples
06.2023 - 07.2025
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Planned special events such as holiday promotions or seasonal discounts in order to attract more customers.
Sales Associate (Part-Time)
7-11 Store
07.2020 - 10.2023
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Stocked shelves efficiently, maintaining product organization and cleanliness in aisles.
- Assisted in inventory management, conducting regular counts and minimizing discrepancies.
- Helped customers locate products and checked store system for merchandise at other sites.
Technology Consultant
Staples
05.2022 - 06.2023
- Developed and maintained relationships with key customers to ensure their continued business.
- Analyzed competitor activities, market conditions, and customer feedback in order to develop new strategies.
- Provided technical consultation services to customers, maximizing sales while ensuring customer satisfaction.
- Resolved customer issues related to software applications or hardware components in a timely manner.
- Implemented data security measures to protect confidential information from unauthorized access.
Field Technician
Telus
09.2021 - 05.2022
- Installed and maintained telecommunications services, ensuring technical support and troubleshooting for customer satisfaction.
- Diagnosed errors or technical problems to determine proper solutions.
- Utilized diagnostic tools to analyze system performance issues and identify root cause of problems.
- Disassembled equipment to gain access to defects.
- Billed customers for repair work to collect payment.
Technical Sales Representative
Staples
08.2020 - 09.2021
- Provided technical consultation services to customers, maximizing sales while ensuring customer satisfaction.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Generated reports on sales performance metrics for management review.
Assistant Professor
Bhutta College of Engineering & Technology
01.2012 - 12.2019
- Provided instruction and guidance to undergraduate and graduate students in the classroom setting.
- Developed and implemented innovative teaching methods that enhanced student engagement and learning outcomes.
- Created assessment tools for evaluating student performance in coursework.
Education
Master of Technology - Electronics And Communication Engineering
Punjabi University
India06.2014
Bachelor of Technology - Electronics And Communication Engineering
BGIET
06.2010
Skills
- Customer Service Expertise
- Communication Skills
- Safety-Conscious
- Time Management
- Adaptability
- Team leadership
Certification
Standard First Aid and CPR certification
Driving History
- Holds a Class 4 Alberta Licence.
- Rideshare driver (Part-time) with Uber and Lyft since December, 2024
- Driving in Edmonton since August, 2020.
- Driving experience in India from January, 2015 to December, 2019.
Timeline
Assistant Manager
Staples
07.2025 - Current
Technology Sales Supervisor
Staples
06.2023 - 07.2025
Technology Consultant
Staples
05.2022 - 06.2023
Field Technician
Telus
09.2021 - 05.2022
Technical Sales Representative
Staples
08.2020 - 09.2021
Sales Associate (Part-Time)
7-11 Store
07.2020 - 10.2023
Assistant Professor
Bhutta College of Engineering & Technology
01.2012 - 12.2019
Bachelor of Technology - Electronics And Communication Engineering
BGIET
Master of Technology - Electronics And Communication Engineering
Punjabi University