Jamon McCoy
Perris
Summary
Results-driven systems and technology professional with over 10 years of experience supporting enterprise platforms, automated systems, and production environments across healthcare, government, higher education, and corporate organizations. Skilled in troubleshooting, workflow optimization, system configuration, and user support to improve operational performance and reliability. Proven ability to collaborate with business stakeholders, technical teams, and vendors to implement upgrades, enhance system functionality, and ensure regulatory compliance. Strong communicator with a process improvement mindset and a passion for continuous learning. Holds a Bachelor of Science in Business Administration with a focus on systems integration and process efficiency.
Overview
15
15
years of professional experience
Work History
Automated Systems Technician
Arrowhead Regional Medical Center – San Bernardino County
San Bernardino, CA
07.2023 - Current
- Partner with department leaders to gather/document business requirements and translate operational needs into technical solutions.
- Conduct workflow analysis to identify bottlenecks, streamline processes, and improve system performance.
- Coordinate installation, maintenance, and optimization of critical systems, reducing downtime and improving efficiency.
- Provide leadership and training to end-users, ensuring smooth system adoption and improved productivity.
- Collaborate with technical teams, vendors, and management to ensure timely, cost-effective project delivery.
- Serve as business process resource on all matters involving the support, maintenance, enhancement, and upgrade of the County's integrated enterprise systems; provide functional support, analysis, and design specifications, as needed, to programming staff.
- Troubleshoot, provide production support, identify problem areas, and correct system set-up when production errors are identified; work directly with vendors for resolution of underlying system program problems; search corporate websites for posted resolutions and fixes that could resolve identified problems; coordinate workload to prioritize all jobs.
- Review and evaluate existing County business process models to identify potential areas for automation and streamlining; develop recommendations for new or modified processes; evaluate all changes before final implementation to ensure appropriate results.
- Coordinate with user departments on new/changed local ordinances and labor agreements, legislation, reporting, and regulations; review, analyze, and evaluate all changes prior to final implementation to ensure appropriate results.
- Assisted with creation, maintenance, and user support for department SharePoint sites, ensuring site functionality aligned with operational goals.
- Applied Microsoft Power BI for workflow visualization and reporting in support of process improvement projects.
- Supported implementation of automated systems by coordinating installation, maintenance, testing, and user training.
Information Technology Specialist / Process Improvement Analyst
Blizzard Entertainment
Irvine, CA
04.2023 - 09.2023
- Supported global IT operations by diagnosing system issues and implementing long-term solutions.
- Documented processes and optimized support workflows, reducing recurring technical issues.
- Delivered data-driven insights that improved service delivery efficiency and response times.
- Ensuring technical and business requirements were met, enhancing employee and customer experience.
- Coordinated and participated in the design and evaluation of business processes required for the implementation of enterprise systems modules and upgrades; reviewed effects of new components to determine if previously modified processes could be eliminated and/or if a new release required modification.
- Participated in system testing to ensure that upgrades and automated solutions provided the expected results throughout the business cycle.
Automated Systems Technician (Contract)
San Bernardino County Behavioral Health
San Bernardino, CA
09.2022 - 04.2023
- Responded to technical support requests; created work orders and coordinated solutions with DIS/vendors.
- Installed, maintained, and repaired data processing equipment; troubleshot workflow/equipment issues.
- Conducted systems backup and routine operating procedures to ensure system reliability.
- Trained operators and users on data entry systems and coordinated vendor training for staff.
- Designed, implemented, and maintained system setup tables and parameters to ensure compliance with state and federal requirements.
- Coordinated and implemented system security, approving departmental requests for access to enterprise systems and coordinating network security requirements with IT.
- Maintained context-sensitive online help references to reflect the most current system structures.
- Supported implementation of automated systems through installation, maintenance, and troubleshooting activities.
Founder & Director of Operations / Creative Project Manager
J McCoy Photography LLC
Remote & On-site
01.2018 - 04.2023
- Founded and scaled a multi-service creative agency, managing 250+ high-profile projects for clients including AT&T, T-Mobile, and the NBA.
- Led end-to-end project lifecycles that needed assessments, proposals, deliverables, timelines, and budgets.
- Directed creative teams, negotiated contracts, and implemented business processes to improve efficiency.
- Applied data tracking and performance metrics to optimize workflows and increase profitability.
Client Solutions Consultant
Cintas
Birmingham, AL
10.2017 - 03.2018
- Consulted with clients to assess operational needs and deliver tailored workplace solutions.
- Maintained client relationships, documented service requirements, and coordinated internal delivery.
- Leveraged analytics to identify upselling opportunities, boosting account revenue and client satisfaction.
Technology Solutions Consultant / Team Trainer
Best Buy
Birmingham, AL
05.2011 - 05.2017
- Conducted customer needs assessments and recommended tailored technology solutions.
- Documented requirements, implemented solutions, and provided ongoing user support.
- Trained and mentored new team members, ensuring consistent service quality and technical skills.
- Managed inventory and tracked sales performance to drive revenue growth.
Financial Care Specialist / Client Solutions Analyst
T-Mobile
Birmingham, AL
08.2015 - 02.2017
- Analyzed client accounts to deliver financial solutions that reduced churn and improved loyalty.
- Identified process improvements in billing and account management workflows.
- Consulted with clients to improve payment compliance and overall satisfaction.
Operations Coordinator / Driver Manager
Western Express
Birmingham, AL
01.2012 - 03.2015
- Monitored fleet operations and analyzed route efficiency, improving on-time delivery.
- Balanced operational KPIs with personnel needs, including payroll and compliance tracking.
- Served as liaison between drivers, maintenance teams, and leadership to resolve issues.
Education
Bachelor of Science - Business Administration
Walden University
01.2026
Skills
Enterprise Systems Support
Production Support and Issue Resolution
Workflow Analysis and Process Improvement
Root Cause Analysis and Troubleshooting
System Configuration, Testing, and Upgrades
Business and Technical Requirements Gathering
Microsoft Power Platform (Power BI, Power Apps, Power Automate)
SharePoint Administration and Collaboration
Active Directory and Identity Access Management
Microsoft 365 Administration
Data Analysis and Reporting
Vendor Coordination and Cross-Functional Collaboration
Technical Documentation and Training
Security, Compliance, and System Access Control
Customer and Stakeholder Communication
Timeline
Automated Systems Technician
Arrowhead Regional Medical Center – San Bernardino County
07.2023 - Current
Information Technology Specialist / Process Improvement Analyst
Blizzard Entertainment
04.2023 - 09.2023
Automated Systems Technician (Contract)
San Bernardino County Behavioral Health
09.2022 - 04.2023
Founder & Director of Operations / Creative Project Manager
J McCoy Photography LLC
01.2018 - 04.2023
Client Solutions Consultant
Cintas
10.2017 - 03.2018
Financial Care Specialist / Client Solutions Analyst
T-Mobile
08.2015 - 02.2017
Operations Coordinator / Driver Manager
Western Express
01.2012 - 03.2015
Technology Solutions Consultant / Team Trainer
Best Buy
05.2011 - 05.2017
Bachelor of Science - Business Administration
Walden University