Jami Wen Wen Wu
Vancouver,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Realtor Services Assistant
M.Y. PROPERTY MANAGEMENT LTD.
09.2022 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Assisted realtors in closing deals swiftly by efficiently preparing all necessary documentation.
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Use Microsoft Word and other software tools daily to prepare documents.
Customer Services Sales Representative
Pepper Wireless- Inspire Rogers
07.2014 - 09.2017
- Boosted sales performance by implementing effective training programs for the sales team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Greeted customers and helped with product questions, selections, and purchases.
- Replied emails and answered phone calls daily to ensure customers satisfaction.
Sales representative
JW Research LTD.
05.2012 - 02.2013
- Sales representative
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
Cashier, Waitress and customer services
E Tea Bubble Tea
09.2011 - 05.2012
- Cashier, Waitress and customer services
Cashier, and customer services
Vivo! Gelato @ Oakridge Mall
07.2011 - 04.2012
- Cashier, and customer services
Cashier, Waitress and customer services
Cattle Cafe @ Kingsway
07.2010 - 06.2011
- Cashier, Waitress and customer services
Education
David Thompson Secondary School
Vancouver, BC06.2010
Marketing
BCIT
Burnaby, BC06.2016
Skills
- Languages Fluent in oral and written English, Cantonese and Mandarin
- Computer Microsoft Word/Excel 60WPM Open Office Internet Applications Adobe Photoshop CS Simply Accounting
- Customer service
- Data entry
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Realtor Services Assistant
M.Y. PROPERTY MANAGEMENT LTD.
09.2022 - Current
Customer Services Sales Representative
Pepper Wireless- Inspire Rogers
07.2014 - 09.2017
Sales representative
JW Research LTD.
05.2012 - 02.2013
Cashier, Waitress and customer services
E Tea Bubble Tea
09.2011 - 05.2012
Cashier, and customer services
Vivo! Gelato @ Oakridge Mall
07.2011 - 04.2012
Cashier, Waitress and customer services
Cattle Cafe @ Kingsway
07.2010 - 06.2011
David Thompson Secondary School
Marketing
BCIT
Similar Profiles
Ann HeinrichsAnn Heinrichs
Office Administrator at Horizon Management, Property ManagementOffice Administrator at Horizon Management, Property Management
Constance CampbellConstance Campbell
Regional Manager at Student Housing Property Management, Atlanta-Peak Campus ManagementRegional Manager at Student Housing Property Management, Atlanta-Peak Campus Management
Siti Salwanee JamilSiti Salwanee Jamil
Teacher at M.Y World Preschool LtdTeacher at M.Y World Preschool Ltd
Lisa BaergenLisa Baergen
Chief Marketing Officer at Lynx TechChief Marketing Officer at Lynx Tech
Amir ShadmanAmir Shadman
General Helper at Mohsen Moving CompanyGeneral Helper at Mohsen Moving Company