Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Reading and Children care
Timeline
Generic

Jami ADEDIRAN

Surrey,BC

Summary

To work in an extra ordinary organization where efficiency and effectiveness of individual contribution ensures attainment of the goals and objectives of the organization. To perform any assigned duty in relation to acquired experiences with due care and diligence.

Overview

21
21
years of professional experience

Work History

Steel Worker

New Gold Steel
09.2023 - Current
  • Cut, bent and welded steel pieces using metal shears, torches and welding equipment.
  • Supported foreman with modular erection and checked steel materials for proper placement.
  • Ensure 97% daily job completion.

DEPUTY SERVICE MANAGER

Sterling Bank Plc
09.2013 - 08.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Ensured branch profitability on monthly basis by ensuring efficient and optimum services to all customers.
  • Acquired and on-boarded minimum of 15 customers on weekly basis through excellent service delivery.
  • Ensured attainment of monthly target sales of 25% of Bank's e-channel products.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed through with client requests to resolve problems.

BUSINESS SUPPORT OFFICER

Sterling Bank Plc
01.2016 - 01.2017
  • Participated actively in cut-off operation activities from old core banking Application (BANKS) to new one (T24 Core banking Application)
  • Under studied new Application(T24) and designed process flows for Operation Staff, as well as giving back-end support to end users (Operations staff), till achievement of system stability and full adoption by all end users.
  • Maintained smooth back-office functions to promote efficient business operations

FUNDS TRANSFER OFFICER

Sterling Bank Plc
01.2013 - 01.2016
  • Charged with responsibility of handling inward cheque and outward clearing cheque
  • Handled payments/settlements of dividend warrants for Bank's customers (registrars), using customized dividend-warrant-payment platform
  • Carrying out transferred requests for Bank's customers in line with authorized instructions
  • In charge of acceptance and processing of Lagos State transactions such as PAYE, Direct Assessment and others, for Bank's customers
  • Ensured 98% error free transaction processes.

CASHIER

Check Café Enterprises
01.2003 - 01.2011
  • Monitoring, recording and accounting for daily Sales and other relevant transactions
  • Stocks control

Education

Post Graduate Diploma in Accounting

University of British Columbia
Vancouver, BC
09.2025

Bachelor of Science - Accounting

University of Lagos
Akoka Bariga Lagos
12.2012

Skills

Excellence in teamwork
Excellence in customer service
Excellence in flexibility/adaptability and Interpersonal skill
Excellence in communication skill
Emotional Intelligence, Team Building & Winning Attitude

Accomplishments

• Working as a Business Support Officer, participated actively in cut-off operation activities from old core banking Application (BANKS) to new one (T24 Core banking Application), along with the Banks Technology Team at Head Quarters by providing back-end support to all front users(2016 - 2017).

Languages

English
Full Professional

Reading and Children care

I love reading spiritual Books.

I love to play with children as time permits.

Timeline

Steel Worker

New Gold Steel
09.2023 - Current

BUSINESS SUPPORT OFFICER

Sterling Bank Plc
01.2016 - 01.2017

DEPUTY SERVICE MANAGER

Sterling Bank Plc
09.2013 - 08.2023

FUNDS TRANSFER OFFICER

Sterling Bank Plc
01.2013 - 01.2016

CASHIER

Check Café Enterprises
01.2003 - 01.2011

Post Graduate Diploma in Accounting

University of British Columbia

Bachelor of Science - Accounting

University of Lagos

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Jami ADEDIRAN