Jamishia Smith
Ramona
Summary
Dynamic business owner with a proven track record at Understanding Hearts llc, bringing a wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
8
8
years of professional experience
Work History
Owner
Understanding Hearts LLC
02.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Lab Technician
LabCorp
04.2017 - 03.2019
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
Education
Data Analysis Certification - Data Analysis
Calbright College
06-2025
Administrator Certification - Rehabilitation Services For The Elderly
Career Smart
San Diego, CA05-2022
Skills
- Customer relations
- Efficient small business administration
- Building professional connections
- Clear and concise communication
- Business planning
- Staff management
- Marketing
- Crisis management
- Industry analysis and benchmarking
- Detail-oriented approach
- Customer service
- Teamwork and collaboration
- Team leadership
Accomplishments
- Achieved Data Presentation Skills Competency Badge, by completing the interpretation of data findings from real-world projects to inform decision-making. with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved Basic SQL Queries Competency Badge by demonstrating a thorough understanding of SQL terminology and the ability to construct basic SQL queries. with accuracy and efficiency.
- Professional Learning Competency Badge
Timeline
Owner
Understanding Hearts LLC
02.2020 - Current
Lab Technician
LabCorp
04.2017 - 03.2019
Data Analysis Certification - Data Analysis
Calbright College
Administrator Certification - Rehabilitation Services For The Elderly
Career Smart
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