JAMINI BASKARAN
Markham
Summary
With over 15 years of technical experience in the electrical field, this candidate brings extensive customer-facing expertise. Exceptional decision-making skills enable the determination of appropriate solutions for any situation. Proven self-motivation drives initiative and task completion without prompting. A team player with a track record of establishing productive work relationships. Dependability, loyalty, and commitment fuel pursuit and achievement of company objectives. Possesses excellent verbal and written communication skills for effective collaboration and clear conveyance of ideas.
Overview
19
19
years of professional experience
Work History
OPERATIONS MANAGER
BIOFLEX LASER
01.2020 - Current
- Lead and manage cross-functional teams, including production, service, and warehouse operations, ensuring efficient and compliant processes in line with ISO 13485:2016 standards
- Collaborate with finance and sales teams to ensure the continuous supply of raw materials and finished goods, aligning production schedules with business goals
- Spearhead employee recruitment, training, development, performance evaluations, and disciplinary actions, fostering a high-performing and accountable team
- Develop and prioritize production schedules based on new product introductions, equipment efficiency, and material availability, ensuring optimal resource utilization
- Partner with engineering to troubleshoot and resolve production issues, implementing process improvements to enhance operational efficiency and meet production targets
- Restructure and integrate production and service teams, reducing headcount by 10% while optimizing team performance and operational efficiency
- Identify and address process inefficiencies to meet production targets and ensure timely delivery of finished goods in line with sales forecasts
- Strategically allocate resources to ensure 100% production capacity achieves in alignment with sales forecasts, minimizing production downtime and maximizing output
INTERNATIONAL ACCOUNT MANAGER
Meditech International Inc.
01.2016 - 01.2018
- Cultivated and managed strong, long-term customer relationships to ensure client satisfaction and business growth
- Increased number of international accounts by 20%
- Generated positive cash flow in first four months while registering $300,000 in sales in year one
- Utilized superior understanding of client business goals, products/services to identify new opportunities, developed and executed plans for delivery of value-added services
- Collaborated with internal resources, taking a balanced approach to delivering client satisfaction within the scope of our internal capabilities and priorities
- Contributed to annual business planning, developed and executed account plans and achieved 100% of monthly quota since June 2014
TECHNICAL SERVICE MANAGER
Meditech International Inc.
01.2011 - 01.2014
- Coordinated activities of technicians who engaged in customer service and reviewed their works to ensure accuracy and content
- Planed, prepared, and devised work schedules accordance with budgets and workloads
- Improved service based on customers’ feedback through the development of refined policies and procedures and reduced customers’ complaints by 25%
- Grew 10% productivity by highlighting deficiencies and recommending changes in manufacturing tools and methods
- Worked with potential customers in development of new accounts while attending requirements of high revenue commercial accounts through extensive follow-up procedures
- Managed internal and external non-conformance report (NCR) databases and update key performance indicator (KPI) for product quality
ENGINEERING/TECHNICAL SUPPORT SPECIALIST
Meditech International Inc.
01.2006 - 01.2011
- Led the after-sales technical support team, managing customer non-conformance reports and providing targeted solutions to resolve specific technical issues
- Delivered timely support through phone, email, and on-site assistance, resolving complex technical problems and ensuring customer satisfaction
- Collaborated with engineering and product development teams to investigate and analyze recurring issues, enhancing validation procedures and driving product improvements
- Partnered with the marketing team to create training materials and coordinated technical training sessions for customers, distributors, and internal staff
- Conducted statistical analysis to identify patterns in recurring issues, preparing detailed technical reports on corrective actions taken for quality assurance purposes
- Developed and implemented product safety standards in compliance with industry regulations, delivering technical presentations to educate both customers and Meditech employees on product safety
Education
Bachelor of Science - Electrical Engineering, Power
UNIVERSITY OF RYERSON
Toronto, Ontario05.2005
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
OPERATIONS MANAGER
BIOFLEX LASER
01.2020 - Current
INTERNATIONAL ACCOUNT MANAGER
Meditech International Inc.
01.2016 - 01.2018
TECHNICAL SERVICE MANAGER
Meditech International Inc.
01.2011 - 01.2014
ENGINEERING/TECHNICAL SUPPORT SPECIALIST
Meditech International Inc.
01.2006 - 01.2011
Bachelor of Science - Electrical Engineering, Power
UNIVERSITY OF RYERSON
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