JAMILA WALKER
Stockton
Summary
Dynamic professional with extensive experience as a Dispatcher Clerk at the Dept. of Transportation, a very experienced Customer Service Rep excelling in prioritization and critical thinking. Proven track record in enhancing customer satisfaction through effective communication and timely information updates. Proficient in dispatch software and skilled in multitasking, ensuring optimal productivity in high-pressure environments.
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Dispatcher Clerk
Dept. of Transportation
Rancho Cordova, CA
07.2022 - Current
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Operate various software such as the Traffic Management Center Activity Log (TMCAL), Lane Closure System (LCS), personal computer, two-way radio system, telephone and fax.
- Maintains logs of all messages, road and weather conditions, and unplanned road, land and ramp closures.
- Will answer calls, extract information, evaluate the nature of the calls and prioritize them. Relays and provides critical information to field crews.
- Research documents to provide information to other departments (Legal, Public Affairs, Records, etc.) Send emails or other correspondence to advise Dispatch Staff and Supervisor of changes to field personnel.
Caregiver
IHHS
Stockton, CA
08.2022 - 03.2024
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Developed personalized care plans in collaboration with families and healthcare teams to meet individual needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assistant Property Manager
STOUT PROPERTY MANAGEMENT
Las Vegas, NV
08.2020 - 06.2022
- Assisted in managing property budgets, ensuring accurate financial reporting and expense tracking.
- Conducted regular property inspections, identifying maintenance needs and coordinating repairs with vendors.
- Preparing marketing materials and conducting property tours for prospective tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Showed apartments to potential tenants and answered questions regarding community.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Customer Service Agent
Mirage Hotel & Casino
Las Vegas, NV
02.2016 - 03.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Proficient with Microsoft Office,Excel and PowerPoint.. Basic computer skills.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses and exceptional service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Property Manager
J Williams Agency
Dublin, CA
01.2014 - 02.2017
- Monitored rent collection processes, addressing discrepancies to maintain consistent cash flow management.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Processed security deposit refunds.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Escalated major issues to property manager for immediate remediation.
Education
High School Diploma -
Castlemont High School
Oakland, CASkills
- Dispatch software
- Route planning
- Scheduling coordination
- Prioritization
- Attention to detail
- Multitasking and organization
- Time management
- Team collaboration
- Record keeping
- Active listening
- Critical thinking
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Microsoft Office Suite
- Administrative support
- Order fulfillment
- Assertiveness
Timeline
Caregiver
IHHS
08.2022 - 03.2024
Dispatcher Clerk
Dept. of Transportation
07.2022 - Current
Assistant Property Manager
STOUT PROPERTY MANAGEMENT
08.2020 - 06.2022
Customer Service Agent
Mirage Hotel & Casino
02.2016 - 03.2020
Assistant Property Manager
J Williams Agency
01.2014 - 02.2017
High School Diploma -
Castlemont High School