JAMILA KHAN
Oshawa,ON
Summary
Skilled in medical billing and renowned for exceptional organizational abilities, I excelled at Medical Care Clinic by enhancing patient check-in processes and insurance verification, significantly improving service efficiency. At Walmart and Salvation Army, my customer service skills led to positive client interactions and streamlined operations, showcasing my ability to adapt and thrive in dynamic environments. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Medical care Clinic
01.2021 - 01.2022
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Updated patient records, medical histories, and contact information for traceability
- Greeted patients immediately upon arrival, providing excellent customer service
- Greeted patients and visitors in a friendly manner to ensure a positive experience
- Provided excellent customer service to all patients, staff members, and visitors
- Organized paperwork for medical records accurately and efficiently
- Prepared various reports on demand from physicians or other healthcare providers.
Customer Fulfillment Associate
Walmart
11.2020 - 08.2021
- Developed proficiency in use of shipping software programs such as FedEx Ship Manager and UPS WorldShip
- Adapted quickly to changing priorities in order fulfillments due to fluctuating demand patterns
- Ensured that all shipments were properly labeled according to established guidelines
- Utilized organizational skills to efficiently manage multiple tasks such as receiving orders, stocking shelves, and packing items for shipment
- Kept records of out-going orders.
Store Associate
Salvation Army
08.2017 - 08.2021
- Greeted customers and answered questions, assisting with needs and finding items
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail
- Built relationships with customers through friendly conversations about products or services offered at the store
- Unloaded store merchandise and arranged products in display areas
- Processed cash and credit payments with accurate cash-handling
- Communicated with store manager about merchandise and supply needs to maintain well-stocked store
- Developed strategies for increasing sales volume through effective merchandising techniques.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Education
Completed coursework towards Medical office administration - Clinical Medical Assisting
SCAS
Toronto, ON06.2020
Skills
- Multitasking
- Medical Billing
- Documentation
- Insurance Verification
- Customer Service
- Organizational Skills
- Co-worker
References
uzma
Timeline
Medical Receptionist
Medical care Clinic
01.2021 - 01.2022
Customer Fulfillment Associate
Walmart
11.2020 - 08.2021
Store Associate
Salvation Army
08.2017 - 08.2021
Completed coursework towards Medical office administration - Clinical Medical Assisting
SCAS
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