Summary
Overview
Work History
Education
Skills
Certification
Areas of Expertise
Locations
Languages
Timeline
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Jamila Bell

Toronto,ON

Summary

Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

AI Writing Evaluator - Freelance Contract

Outlier
04.2024 - Current
  • Rating the quality of AI-generated writing on rubrics such as factuality, completeness, brevity, and grammatical correctness
  • Reviewing the work of fellow human writers
  • Responding to prompts with top-tier original writing

Freelance Content Writer | Social Media Manager (Remote)

BeautyPlus Photo Editing App
06.2022 - 12.2023
  • Managing pinterest account with 5-8 pins per day
  • Copywriting for BeautyPlus ad creatives.
  • Outline, research, and write high quality blogs about the photo/video tools within the BeautyPlus app.
  • Stay current with social media trends and tools to create timely and engaging content optimized for platform use and intended audience.
  • Analyze and report website and social media analytics on a monthly basis for success and new opportunities.
  • Partner with web development team to enhance functionality, user experience, online brand positioning, and advertising.

Part Time Travel Writer | Content Creator | Social Media Manager (Remote)

LTB Travel Blog
05.2018 - Current
  • Travel sales and promotion of hotels and excursions through sponsorship and hotel collaborations.
  • Researched and write compelling SEO articles on travel destinations for blog and other publications.
  • Managing social media channels like Instagram and creating YouTube video content.
  • Photographed landscapes and landmarks for use in stories or promotional material
  • Traveled extensively throughout designated regions gathering information about different cultures through personal observations.
  • Travel video content creation using Adobe Premiere Pro and After Effects software.

Part Time Medical Lead Generation Specialist

Pitch Perfect Solutions
Remote- Canada
01.2023 - Current
  • Conducted research and identified United States Medicare leads through cold calls.
  • Created detailed lead profiles to ensure accurate data capture for further analysis.
  • Developed a strategy for targeted outreach campaigns to maximize lead generation efficiency.
  • Warm transferring calls to licensed Medicare specialists to close the sale.

Customer Service Representative (Remote)

SureCall Contact Centres-Canada
03.2018 - 12.2023
  • Handling inbound and outbound calls
  • Giving customers information about products and services of clients
  • Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
  • Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques
  • Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%
  • Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score over 40
  • Increased average customer order size for new customers by 14% by understanding needs and recommending the right products.

Mortgage Agent

MSI Mortgages
01.2017 - 04.2018
  • Maintained customer records, ensuring accuracy and completeness of all data.
  • Prepared loan applications for submission to lenders.
  • Researched and analyzed market trends to identify potential customers.
  • Gathered client debt, credit and income information to determine loan eligibility.

Executive Administrative Assistant (On-site)

Pinnacle Security-Etobicoke Ontario Canada
01.2016 - 07.2017
  • Scheduling appointments, meetings, filling security guards shifts
  • Researching files and records
  • Handling biweekly payroll cheques
  • Write and distribute email, correspondence memos, letters, faxes and forms.

Education

Journalism - New Media

Seneca College of Applied Arts And Technology
North York, ON

Office Administration

Seneca College of Applied Arts And Technology
North York, ON

Paralegal

Seneca College of Applied Arts And Technology
North York, ON

Skills

  • Time Management Expert
  • Content Writing Expert
  • SEO Expert
  • Social Media Management Expert
  • Marketing Strategy Leadership Expert
  • Marketing Analytics Expert
  • Microsoft Office
  • Microsoft Office expertise
  • Video Editing

Certification

  • Google Digital Marketing & E-commerce Certificate Program
  • Media Training Workshop ( Journalism, Content Creation and Film) - Street Voices Toronto
  • Digital Marketing Internship - Gao Tec
  • 5x5 MethodTM Transition to Tourism Entrepreneurship (TTE)program - Firecircle
  • Mortgage Agent Certificate - REMIC

Areas of Expertise

  • Customer Service
  • Content Writing
  • Social Media Management
  • Sales
  • Digital Marketing
  • Copywriting

Locations

  • Toronto, Canada
  • Manhattan, NYC

Languages

  • French Basic
  • English Native

Timeline

AI Writing Evaluator - Freelance Contract

Outlier
04.2024 - Current

Part Time Medical Lead Generation Specialist

Pitch Perfect Solutions
01.2023 - Current

Freelance Content Writer | Social Media Manager (Remote)

BeautyPlus Photo Editing App
06.2022 - 12.2023

Part Time Travel Writer | Content Creator | Social Media Manager (Remote)

LTB Travel Blog
05.2018 - Current

Customer Service Representative (Remote)

SureCall Contact Centres-Canada
03.2018 - 12.2023

Mortgage Agent

MSI Mortgages
01.2017 - 04.2018

Executive Administrative Assistant (On-site)

Pinnacle Security-Etobicoke Ontario Canada
01.2016 - 07.2017

Journalism - New Media

Seneca College of Applied Arts And Technology

Office Administration

Seneca College of Applied Arts And Technology

Paralegal

Seneca College of Applied Arts And Technology

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