Jamila Baza Carson
Delta,BC
Summary
Organizational Improvement Specialist with a strong focus on employee development and conflict mediation. Enhanced business performance through effective market analysis and human resources management, aligning team goals with strategic opportunities. Property Maintenance Worker delivering high productivity and efficient task completion, ensuring properties remain functional and visually appealing while fostering tenant satisfaction through effective time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
PROPERTY MAINTENANCE WORKER
ALL WEST FACILITY SERVICES
2025.02 - 2025.07
- Performed general outdoor and facility maintenance duties.
- Operated power washing equipment.
- Cleaned interior and exterior windows.
- Following safety procedures.
- Worked independently and as part of a team.
- Maternity leave from July 2025 to July 2026.
SUPERVISING MANAGER
Klato Lounge
Kampala
2022.03 - 2023.05
- Coordinated team activities to enhance camaraderie and improve workplace culture.
- Conducted regular performance evaluations for all employees under supervision.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Identified resource gaps to enable achievement of management-set targets.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Facilitated resolution of conflicts between team members and customers, promoting a positive environment.
- Negotiated contracts with vendors to secure favorable terms and pricing.
SUPERVISOR
Lee Hotel And Massage
Kampala
2016.11 - 2020.02
- Directed and supervised team of 15 employees in daily operations.
- Facilitated weekly team meetings to discuss project updates and goals.
- Facilitated training sessions for new employees, improving onboarding experience and team integration.
- Evaluated employee performance through periodic reviews.
- Maintained positive working relationships with staff and management, fostering a collaborative work environment.
- Addressed and resolved interpersonal conflicts within the team.
- Resolved customer complaints and issues promptly, enhancing customer satisfaction and loyalty.
- Assessed customer needs through active listening and observation.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
HOUSEKEEPER
Kawempe Muslim School
Kampala
2013.02 - 2016.07
- Changed bed linens and towels, tidied up rooms.
- Sorted and counted linens and organized storage areas.
- Responded to requests from guests.
- Reported maintenance issues.
- Maintained clean linen closet.
- Supplied towels and toiletries.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Cleaned floors by sweeping, mopping and scrubbing.
HOSTESS MANAGER
Sky Lounge
Kampala
2008.01 - 2013.01
- Organized and managed large parties and events to ensure smooth execution.
- Supervised dining room staff.
- Provided coaching and guidance to staff to improve performance.
- Addressed and resolved customer problems and complaints to enhance service satisfaction.
- Gathered guest feedback to enhance service quality.
- Inspected dining and serving areas to ensure cleanliness and compliance with standards.
- Conducted thorough verification of cleaning and side-work duties to ensure compliance with standards.
- Oversaw daily operations of dining room staff to ensure efficient service.
Education
High School Diploma -
Kakungulu High School
UgandaSkills
- Hands-on maintenance experience
- Knowledge of building systems
- Safety compliance certifications
- Quality assurance practices
- Physical Stamina: Ability to stand, bend, lift and perform repetitive motions for long hours
- Team collaboration
- Problem-solving abilities
- Flexible with work schedules/shifts
- Effective time management
- Reliable and discreet
- Professional customer service
- Customer rapport building
Timeline
PROPERTY MAINTENANCE WORKER
ALL WEST FACILITY SERVICES
2025.02 - 2025.07
SUPERVISING MANAGER
Klato Lounge
2022.03 - 2023.05
SUPERVISOR
Lee Hotel And Massage
2016.11 - 2020.02
HOUSEKEEPER
Kawempe Muslim School
2013.02 - 2016.07
HOSTESS MANAGER
Sky Lounge
2008.01 - 2013.01
High School Diploma -
Kakungulu High School