JAMIL SSEMANDE
Niagara Falls,ON
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles at Candylicious and Intellectual Capital Arabia. Excelled in complaint resolution and relationship building, significantly enhancing customer satisfaction. Skilled in data entry and time management, adept at streamlining processes to increase efficiency. Proven track record of developing strong customer relationships and improving service delivery.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Candylicious
Dubai, United Arab Emirates
02.2020 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Cashier
Intellectual Capital Arabia
Abu Dhabi, United Arab Emirates
02.2017 - 04.2019
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
Education
Bachelor of Science - Journalism And Mass Communication
Islamic University In Uganda
Kampala, Uganda12-2015
Uganda Advanced Certificate Of Eucation
Luzira Senior Secondary School
Kampala, Uganda11-2011
Skills
- Account updating
- Complaint resolution
- Scheduling
- Stock management
- Relationship building
- Report generation
- Call center experience
- Tracking complaints
- Warranty service
- Quality control
- Data entry
- Time management
Timeline
Customer Service Representative
Candylicious
02.2020 - 08.2024
Customer Service Cashier
Intellectual Capital Arabia
02.2017 - 04.2019
Bachelor of Science - Journalism And Mass Communication
Islamic University In Uganda
Uganda Advanced Certificate Of Eucation
Luzira Senior Secondary School