Jamie Xavier Mejia-Claros
Montreal
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
International Flight Attendant
Air Canada
07.2022 - Current
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Customer Service Agent
TD Bank
01.2021 - 07.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Perform financial transactions and payments successfully
- Addressed customer account discrepancies and concerns.
Inventory Specialist
SSENSE
01.2018 - 01.2020
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Communicating with the warehouse concerning shipments.
Stock associate
Club Monaco
01.2017 - 01.2018
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
Education
Finance
Concordia University
Montreal, QCSkills
- Creative Problem Solving
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
Timeline
International Flight Attendant
Air Canada
07.2022 - Current
Customer Service Agent
TD Bank
01.2021 - 07.2021
Inventory Specialist
SSENSE
01.2018 - 01.2020
Stock associate
Club Monaco
01.2017 - 01.2018
Finance
Concordia University
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