Jamiek Brown
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Contact Centre Agent
YMCA Of Greater Toronto
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Roadside Assistance Expert
IBEX Global
12.2022 - 08.2023
- Field incoming calls from motorists who require assistance due to vehicle breakdowns, accidents, flat tires, lockouts, fuel shortages, or other roadside emergencies.
- Offer basic guidance and instructions over the phone to help motorists address minor issues or ensure their safety while waiting for assistance.
- Coordinate and dispatch service providers, such as tow trucks, locksmiths, or fuel delivery services, to the location of the stranded motorist.
- Worked effectively in fast-paced environments.
Shipping and Delivery Associate
IBEX Global
08.2020 - 12.2022
- Completed on-time deliveries by choosing the best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Retail Customer Service Representative
IBEX Global
08.2017 - 08.2020
- Consistently provided exceptional customer service by resolving inquiries and issues promptly and effectively.
- Demonstrated expertise in handling a wide range of customer interactions via phone, email, and chat.
- Met and exceeded performance targets, consistently achieving high customer satisfaction ratings.
- Collaborated with cross-functional teams to optimize customer experience and resolve complex issues.
- Conducted product knowledge training sessions for new team members, contributing to improved team performance.
- Utilized CRM systems to document customer interactions, track issues, and ensure timely follow-up
Data Entry Clerk
Port Antonio Hospital
02.2011 - 02.2013
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Tourism Travel Services Management
Humber Institute of Technology And Advanced Learning
Toronto, ON09.2025
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Project Management
- Data Evaluation
Languages
English
Native or Bilingual
Certification
Atlantic Canada Training - 13/10/2023
Timeline
Contact Centre Agent
YMCA Of Greater Toronto
01.2024 - Current
Roadside Assistance Expert
IBEX Global
12.2022 - 08.2023
Shipping and Delivery Associate
IBEX Global
08.2020 - 12.2022
Retail Customer Service Representative
IBEX Global
08.2017 - 08.2020
Data Entry Clerk
Port Antonio Hospital
02.2011 - 02.2013
Tourism Travel Services Management
Humber Institute of Technology And Advanced Learning
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