Jamie Young

• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Over seen all areas of the Day Program.

Oversight and trained staff.

Developed daily schedules and job tasks.

Developed programming tasks & projects.

Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.

Mentored junior team members for accelerated professional growth and skill development.

Worked in the kitchen.

Bartender for social events during and after work hours

United Steel Workers Shop Steward

Health & Safety Committee member

• 1 on 1 Program

Supported individuals with an intellectual disability with

everyday needs. ( personal, medical, financial &

programming)

Wheelchair/walker maintenance.

• Admail Program

Support individuals with employment opportunities.

( delivering flyers to the community, finding jobs in the

building as well as in the community)

Completing billings for the odd jobs and the delivering.

Searched and contacted businesses in the community

for flyer delivery.

• Transportation Program

Transported individuals in wheelchairs in the handivan.

Transported individuals in general.