Jamie Wotherspoon
Saskatoon,SK
Summary
Results-driven professional known for exceptional service quality and strong problem-solving skills. Leveraging experience in project management and client relations to enhance operational efficiency and exceed customer expectations.
Overview
19
19
years of professional experience
Work History
Owner
Wotherspoon Interiors
Saskatoon , Saskatchewan
09.2015 - Current
- Prepared surfaces for painting by cleaning and sanding as needed.
- Assisted in selecting paint types and colors for various projects.
- Applied paint using brushes, rollers, and sprayers with attention to detail.
- Followed safety guidelines while handling tools and materials during projects.
- Maintained tools and equipment in clean and functional condition after use.
- Collaborated with team members to ensure efficient workflow on job sites.
- Observed established painting techniques to improve efficiency and quality of work.
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Cleaned up job sites after completion of projects.
- Used power and hand tools safely and effectively.
- Used ladders and scaffolds to reach high walls and ceilings.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Performed repairs to defects in walls by patching holes and scrapes prior at project start.
- Inspected painted surfaces for defects such as cracking, blistering, or fading.
- Applied primers and sealers to prepare new surfaces for painting.
- Sanded woodwork prior to staining or painting.
- Consulted with clients regarding colors and finishes.
- Smoothed and finished surfaces on walls, trim and cabinetry.
- Protected furniture from dust generated during the preparation of walls.
- Mixed and applied paints, varnishes and sealants to promote lasting finish.
- Operated airless spray equipment and motorized lifts.
- Estimated cost of materials needed for the project.
- Inspected work sites to measure dimensions, lay out work, and estimate materials for each job.
- Provided expert advice on the best products to use for various jobs.
- Recommended blending, harmonizing and contrasting color options to customers.
- Kept accurate records of completed jobs for billing purposes.
- Completed high-volume weekly painting jobs with consistently positive customer feedback.
- Mixed and matched paint, stain or varnish with oil or thinning and drying additives to obtain desired colors and consistencies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Collected deposits or payments and arranged for billing.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Office Manager\Technician
Allied Denture Clinic
Saskatoon, Saskatchewan
04.2012 - 08.2018
- Managed office operations and maintained a smooth workflow.
- Coordinated staff schedules and ensured adequate coverage for all departments.
- Oversaw inventory management and ordered supplies as needed.
- Implemented office policies to improve operational efficiency.
- Trained new employees on office procedures and systems.
- Maintained accurate records and updated databases regularly.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Assisted with the preparation of budgets, forecasts and financial statements.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Resolved customer complaints or answered customers' questions.
Automotive Service Writer
Clavet Auto Service
Clavet, Saskatchewan
05.2010 - 04.2018
- Managed fleet vehicle service requirements for multiple large corporations, including CN and Cargill.
- Created repair and service estimates based on mechanics' recommendations for client consideration.
- Explained various service options to customers, facilitating informed decision-making.
- Contacted customers to remind them of recommended services, ensuring timely maintenance.
- Enhanced in house programming to optimize efficiency for service writers
- Maintained inventory of parts and supplies for shop and office
- Effectively answered customer questions and concerns both on calls and in person
Office Manager
Family Dry Cleaners
Saskatoon, Saskatchewan
06.2006 - 04.2010
- Managed daily operations of a busy dry cleaning facility.
- Oversaw staff scheduling and maintained employee records.
- Coordinated customer service initiatives to enhance client satisfaction.
- Trained new employees on equipment usage and safety protocols.
- Assisted in processing orders and managing workflow efficiency.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
ED Feehan
Saskatoon 06-1994
Chemistry\Kinesiology\Nutrition
U of S
Saskatoon, SKSkills
- Customer relationship management
- Project estimation
- Attention to detail
- Effective communication
- Service quality assurance
- Client service
- Strategic planning
- Design coordination
- Problem solving
- Color consultation
- Paint application
- Surface preparation
References
References available upon request.
Timeline
Owner
Wotherspoon Interiors
09.2015 - Current
Office Manager\Technician
Allied Denture Clinic
04.2012 - 08.2018
Automotive Service Writer
Clavet Auto Service
05.2010 - 04.2018
Office Manager
Family Dry Cleaners
06.2006 - 04.2010
High School Diploma -
ED Feehan
Chemistry\Kinesiology\Nutrition
U of S