Jamie Van Dusen
Stittsville,ON
Summary
With a strong analytical mindset, excels at effectively solving complex technical issues. Extensive experience in technical assistance, infrastructure support, and application administration has equipped with a deep understanding of these areas. As a Windows Server and Infrastructure Specialist, proficient in installing, troubleshooting, upgrading, and maintaining Windows Server OS, software, and peripherals. Exceptional organizational skills enable multitasking, prioritizing effectively, and maintaining a high standard of organization in dynamic environments. Proven ability to lead and collaborate with cross-functional teams ensures efficient operations.
Overview
17
17
years of professional experience
Work History
Senior Consultant Operations Specialist
Innovapost
01.2007 - 01.2024
- Supported global infrastructure, providing critical Windows Server and Active Directory support to over 700 end users, delivering 24/7 operational support for business-critical applications
- Managed and supported all Production Windows Servers across various mission-critical business applications in multiple regions for the Canada Post Group of Companies
- Led SharePoint administration and support, developing workflows and managing SharePoint environments both on-premise and in M365
- Provided L2/L3 infrastructure support for Windows Server OS (2008 and above), troubleshooting, patching, and upgrading systems
- Administered and configured Business Critical Applications, leading the deployment and customization of the platform for business requirements
- Supported complex server environments in Active Directory, performing configurations, maintenance, and security management
- Delivered critical 24/7 on-call support for business applications, ensuring uptime and performance in a fast-paced, global environment
- Collaborated with IT teams to deliver successful migrations and upgrades of applications and servers, including uplifting Canada Post’s Data Center to Wipro
- Performed major technology upgrades, including IBM TM1, SharePoint and SAP Business Objects implementations, to enhance performance and functionality for key clients
- Consistently met SLA metrics by providing first and second-tier support to a large user base
- Configured and supported the Records Management System for Canada Post Group of Companies
- Maintained up-to-date documentation on systems, applications, and procedures to ensure operational accuracy
- Played an instrumental role in system upgrades and server migrations, ensuring continuity of services.
Education
Diploma - Computer Programming And LAN Design
Toronto School of Business
OttawaHigh School Diploma -
Notre Dame High School
Ottawa, ONSkills
- Teamwork mindset
- Systems Analysis
- Software Implementation
- Network Security
- Network Administration
- Software Management
- Information Security
- Server Management
- Change Management
- Problem-Solving
- Best Practices Implementation
- Issue Resolution
- Project Implementation
Educationaldiplomas
- Diploma in Computer Programming and LAN Design, Toronto School of Business
- Diploma in Academic Studies, Notre Dame High School – Independent Learning Centre
Recognitionofaccomplishments
- Team of the Year – Innovapost
- Project of the Year – Innovapost
Psctestingresults
Second Language Evaluation (SLE) - French, [B (Oral), B (Written), C (Comprehension)]
Coretechnologycompetencies
- Windows Server OS (2008 and above)
- PowerShell
- Incident/Change Management (ITIL)
- SharePoint Administration
- Active Directory
- IIS Configuration
- Winshuttle – Evolve
- SAP Business Objects
- Jira, Confluence
- M365 (Outlook, SharePoint, Teams, OneDrive, Intune)
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Senior Consultant Operations Specialist
Innovapost
01.2007 - 01.2024
Diploma - Computer Programming And LAN Design
Toronto School of Business
High School Diploma -
Notre Dame High School
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