Jamie Trelease
Vacaville
Summary
Dynamic and results-driven professional with a strong background in customer service and sales strategy, honed at Vitamin Shoppe. Proven ability to enhance customer relationships and boost sales through effective visual merchandising and motivational skills. Committed to holistic health, leveraging expertise to foster client well-being and satisfaction.
Skilled wellness professional with diverse experience in guiding individuals toward healthier lifestyles. Strong expertise in personalized wellness plans, nutrition, and fitness strategies. Emphasizes team collaboration and adapts seamlessly to changing needs. Known for reliability, effective communication, and results-driven approach.
Multi-talented fitness leader with a successful history helping individuals of all backgrounds improve health, fitness and overall well-being. Knowledgeable about healthy eating, exercise programs and good lifestyle choices.
Overview
11
11
years of professional experience
Work History
Yoga Instructor
Self-employeed
06.2023 - Current
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Developed tailored yoga programs for clients with specific health concerns or injuries to ensure safe practice.
- Enriched students'' understanding of holistic health by weaving yogic philosophy into lessons alongside practical movement instruction.
- Nurtured beginner students' confidence, gradually introducing more challenging poses as their abilities grew.
- Contributed to holistic wellness of students by incorporating elements of nutrition and lifestyle advice into sessions.
Assistant Store Manager
Vitamin Shoppe
07.2022 - 03.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Sales Manager
General Nutrition Centers
03.2015 - 12.2020
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Slot Floor Person
Caesars Entertainment
10.2013 - 01.2015
- Participated in regular training sessions to stay updated on new games, technology advancements, and industry best practices.
- Developed strong relationships with guests, leading to increased loyalty and positive word-of-mouth referrals.
- Demonstrated expertise in various slot machines and game systems, assisting guests with any questions they had about gameplay or functionality.
- Performed routine maintenance checks on slot machines, identifying potential problems before they escalated into major issues.
- Contributed to a welcoming atmosphere by maintaining a clean and organized work environment.
- Enhanced customer experience by promptly addressing and resolving slot machine issues.
- Collaborated with the security team to address any suspicious activity or potential violations of casino policies.
- Utilized strong multitasking skills to manage multiple tasks simultaneously, ensuring smooth operations on the casino floor.
- Ensured accurate payouts for players by properly handling jackpots, hand pays, and fills.
- Provided exceptional customer service, resulting in positive feedback from guests and repeat visits.
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Troubleshot machine malfunctions and diagnosed root causes.
- Handled money, ticket and chips exchanges for customers.
- Complied with gaming commission rules by verifying players' ages.
- Audited money drawers and hand or machine-counted large cash values.
- Balanced books with daily summary reconciliations.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
Education
High School Diploma -
La Sierra High School
Riverside, CA06-1980
Skills
- Customer service
- Holistic health
- Sales strategy
- Customer relationship management
- Visual merchandising
- Time management
- Communication skills
- Motivational skills
- Verbal and written communication
- Sales expertise
- Positive and upbeat
- KPI tracking
- Business planning
Timeline
Yoga Instructor
Self-employeed
06.2023 - Current
Assistant Store Manager
Vitamin Shoppe
07.2022 - 03.2023
Retail Sales Manager
General Nutrition Centers
03.2015 - 12.2020
Slot Floor Person
Caesars Entertainment
10.2013 - 01.2015
High School Diploma -
La Sierra High School
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