Jamie Thoms
St. Albert,AB
Summary
Dynamic and goal-oriented professional with a proven track record at Boutique Jacob Inc., excelling in sales strategies and visual merchandising. Recognized for enhancing brand awareness and fostering strong client relationships, leading to increased profitability. A reliable team player and active listener, dedicated to optimizing inventory management and ensuring customer satisfaction.
Overview
28
28
years of professional experience
Work History
Part Time Sales/Merchandiser
Carlton Cards
10.2015 - Current
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
- Facilitated open lines of communication between retail partners and corporate headquarters, providing valuable feedback on various aspects of the business such as product performance, pricing adjustments, or promotional campaigns.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
- Assisted store managers in crafting visually appealing merchandise displays that aligned with seasonal themes or promotions.
- Organized successful in-store events that attracted new customers and boosted overall sales figures.
Property Manager Representative
RVC Services
03.2021 - 07.2024
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues related to property maintenance.
- Cultivated positive relationships with tenants through open communication channels and prompt resolution of concerns.
Administrative Assistant Manager
Park Derochie Coatings Ltd.
07.2004 - 08.2008
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
- Opened, sorted and distributed incoming messages and correspondence to [Number]-person team.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Expedited document processing by creating templates for frequently used forms which saved time during report preparation.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Monitored office supplies to order and replenish stock when necessary.
- Provided exceptional support to senior management, handling sensitive information with discretion while maintaining confidentiality at all times.
- Boosted overall customer satisfaction with prompt resolution of inquiries and concerns, reflecting positively on the company''s reputation.
- Assisted in the preparation of presentations and reports for senior management, demonstrating attention to detail and accuracy when handling critical data.
- Maintained a professional office environment by ordering supplies, arranging repairs when needed, and ensuring cleanliness standards were met consistently throughout the workplace.
- Served as a reliable point of contact for employees, addressing questions or concerns related to benefits, payroll, or company policies promptly.
- Managed multiple calendars of executive staff, ensuring appointments and deadlines were met without conflicts or missed opportunities.
- Developed strong relationships with vendors, negotiating favorable terms for contracts and purchases.
- Facilitated smooth daily operations by coordinating schedules, appointments, and travel arrangements for executive staff members.
- Improved internal communication, fostering a collaborative work environment through regular team meetings and progress updates.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Completed bi-weekly payroll for [Number] employees.
Store Manager
Boutique Jacob Inc.
04.1997 - 03.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
High School Diploma -
Victoria School of Performing Arts
Edmonton, AB06-1997
Skills
- Goal oriented
- Sales strategies
- Brand awareness
- Visual merchandising
- Friendly and outgoing
- Reliable and punctual
- Active listener
- Maintaining stock levels
- Stock rotation
- Product inventory counts
- Stock replenishment
Accomplishments
- Earned multiple sales "Employee of the Month" awards. Highest individual sales In Western Canada.
- Led merchandising and inventory management at multiple retail stores.
- Supervised team of 50+ staff members.
Languages
English
Full Professional
Interests
- Martial Arts Currently a 3rd degree Black Belt in Uechi Ryu traditional Okinawan karate Working on my 4th degree 1st degree Black belt in Okinawan Weapons Nunchucks, brass knuckles, 6ft staff, Sai and Tonfa Training and testing internationally In Florida and Japan
Timeline
Property Manager Representative
RVC Services
03.2021 - 07.2024
Part Time Sales/Merchandiser
Carlton Cards
10.2015 - Current
Administrative Assistant Manager
Park Derochie Coatings Ltd.
07.2004 - 08.2008
Store Manager
Boutique Jacob Inc.
04.1997 - 03.2004
High School Diploma -
Victoria School of Performing Arts
Similar Profiles
Lesia Horton MilnesLesia Horton Milnes
Carlton Card Merchandiser at Carlton CardsCarlton Card Merchandiser at Carlton Cards
JAYHALYN BERUALJAYHALYN BERUAL
Part Time Merchandiser at Carlton Cards CanadaPart Time Merchandiser at Carlton Cards Canada
HEba AbdelhadiHEba Abdelhadi
Assistant Human Resources Manager at Carlton Palace Hotel & Carlton Tower Hotel and Carlton Dubai Creek hotels and suitesAssistant Human Resources Manager at Carlton Palace Hotel & Carlton Tower Hotel and Carlton Dubai Creek hotels and suites