Jamie Sweezey
Toronto,ON
Summary
Driven professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.
Overview
13
13
years of professional experience
Work History
Housekeeping Room Attendant
Four Seasons Hotels And Resorts
10.2022 - Current
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Personal Assistant
Kleanr
06.2016 - 06.2022
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to company CEO by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Operations Manager
Kleanr
01.2016 - 06.2022
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Attended meetings, took notes and tracked action items.
Retail Store Manager
Aldo Groupe
07.2010 - 09.2014
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed and implemented successful staff incentive programs to motivate employees.
Education
Certificate -
WHMIS
07.2020
International Business
Dawson College
Montreal, QC2004
High School Diploma -
Centennial Regional High School
Greenfield Park, QC06.2002
Skills
Languages: Fluent in English and basic knowledge of French
20 years of customer service and management experience with a focus on recruitment, onboarding, training and administrative duties
Exceptional organizational, time management and communications skills
Ability to work in a team as well as independently
Excellent work ethic and a positive, friendly attitude
Computer skills include Microsoft Office, Social media and Internet
Timeline
Housekeeping Room Attendant
Four Seasons Hotels And Resorts
10.2022 - Current
Personal Assistant
Kleanr
06.2016 - 06.2022
Operations Manager
Kleanr
01.2016 - 06.2022
Retail Store Manager
Aldo Groupe
07.2010 - 09.2014
Certificate -
WHMIS
International Business
Dawson College
High School Diploma -
Centennial Regional High School
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