Jamie Son
Edmonton,AB
Summary
-Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
-Friendly and hardworking Front of House Supervisor with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service and quick resolution of complaints and issues.
-Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Operation/General Manager of Food Service
K-Plat Trading
Edmonton, AB
12.2023 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Operation/General Manager
Sushi Sora
Lloydminster, AB
05.2019 - 07.2023
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
FOH Supervisor
Osaka Sushi
Bonnyville, AB
10.2013 - 02.2019
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled complaints, settled disputes and resolved customer conflicts.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Interviewed, hired and trained new employees.
Motel Manager
Econolodge
Lloydminster, AB
10.2010 - 02.2012
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Input and confirmed reservations for guests.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Managed accounts payable, accounts receivable and payroll.
Store Manager
Blockbuster
Edmonton, AB
10.2007 - 09.2008
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Motel Manager
Wheatfield Inn Motel
Kitscoty, AB
10.2007 - 11.2008
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Input and confirmed reservations for guests.
- Responded to and resolved guest issues or complaints.
- Assisted guests at check-in, providing information on various services within hotel.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Motel Manager
Galaxy Motel
Bonnyville, AB
02.2005 - 11.2006
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Handled guest complaints and offered complimentary services for hardship cases.
- Negotiated rates with corporate entities related to extended stay contracts.
- Helped housekeeping staff and front desk during busy seasons.
FOH Supervisor
Midori
Buena Park, California
09.2003 - 03.2005
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Server
Miraku
Langley, BC
12.2002 - 08.2003
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
Server
The Family Restaurant
Abbotsford, BC
06.1999 - 12.2001
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Education
High School Diploma -
Walnut Grove Secondary
Langley, BC06.2003
Associate of Science -
Simon Fraser University
Burnaby, BCLicense Certificate - Pharmacy Technician
Vancouver Career College
Surrey, BCSkills
- POS System Operations
- Restaurant Operations
- Training and Coaching
- Service Prioritization
- Team Oversight
- Quality Control
- Conflict Resolution
- Customer Service
Timeline
Operation/General Manager of Food Service
K-Plat Trading
12.2023 - Current
Operation/General Manager
Sushi Sora
05.2019 - 07.2023
FOH Supervisor
Osaka Sushi
10.2013 - 02.2019
Motel Manager
Econolodge
10.2010 - 02.2012
Store Manager
Blockbuster
10.2007 - 09.2008
Motel Manager
Wheatfield Inn Motel
10.2007 - 11.2008
Motel Manager
Galaxy Motel
02.2005 - 11.2006
FOH Supervisor
Midori
09.2003 - 03.2005
Server
Miraku
12.2002 - 08.2003
Server
The Family Restaurant
06.1999 - 12.2001
High School Diploma -
Walnut Grove Secondary
Associate of Science -
Simon Fraser University
License Certificate - Pharmacy Technician
Vancouver Career College
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