Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Jamie Shea

Kanata,ON

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Store Manager

Walmart Canada
08.2015 - 08.2024
  • Identify strategies to build business growth and executes ideas to achieve a competitive advantage
  • Responsible for store sales exceeding 100 million dollars and 450+ employees
  • Coordinate and liaise with contractors to ensure execution of store renovations and project management
  • Aligns business goals to company values and growth strategies
  • Demonstrates the highest standards of integrity and ethics
  • Communicates and enforces company policies and procedures for proper compliance
  • Integrates customer needs and market trends into plans for capitalizing on business development and improvement initiatives
  • Builds diverse and successful teams
  • Develops and maintains relationships with associates and managers to encourage excellence in performance and progress in their career
  • Builds an inclusive work environment by motivating others to be aware of and embrace diversity
  • Recruits top talent, retains, coaches and motivates future leaders
  • Uses appropriate methods to help build and engage teams and sets the direction and structure for team members, while holding co-managers and assistant managers accountable to same vision
  • Inspires, mentors, and gives direction to accomplish successful results
  • Takes ownership of work and promotes accountability to ensure work is completed accurately, efficiently and timely
  • Manages overall financial performance
  • Utilizes financial data to monitor resource allocation and drive quality operating procedures
  • Provides excellence in service to customers and seeks to meet customer needs and expectations in a timely and professional manner
  • Ensures strong community presence and reflects the needs of consumers
  • Implements, monitors and oversees the inventory flow including the in-stock and ordering of merchandise while protecting company assets by identifying opportunities to prevent shrink
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Store Team Leader

Target
01.2013 - 05.2015
  • Set high standards for a strong guest culture, ensuring team consistently delivers a fast and friendly shopping experience that exceeds guest expectations
  • Teach store team to drive sales by ensuring great execution of processes that maintain product availability to guests with minimal out-of-stocks
  • Responsible for all aspects of initial store construction including partnering with contractors to ensure deadlines are met
  • Responsible for successful wind down of store operations including, but not limited to, liaising with contractors, vendors to ensure timelines are executed
  • Accountable for sell off of all store assets including store fixtures, electronics, appliances
  • Set high standards for store exterior and interior cleanliness
  • Walk the backroom and sales floor to set goals and expectations; follow up with the team to ensure goals and expectations are achieved
  • Solicit unfiltered, spontaneous feedback from guests while on the sales floor and at the checkout lanes; consistently model and teach the importance of providing great guest service and seeing through the guests' eyes to the team
  • Drive a respectful team culture centered on open communication, sharing, listening and personal recognition of team members at all levels
  • Select, Teach, Coach, & Recognize great talent to build the best team
  • Recognize, coach, and provide meaningful feedback through active performance management
  • Prioritize and drive continuous improvement in operations to deliver total store profitability and company Earnings Before Interest and Taxes (EBIT)
  • Ensure compliance with all regulatory guidelines to mitigate legal risk
  • Consistently build proactive plans to meet or beat payroll goals
  • Drive a safe and secure environment focused on incident prevention
  • Execute District's direction within store for Target Canada's short and long term operational goals by helping to set specific priorities by area
  • Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
  • Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.

General Manager

Best Buy Canada
04.2012 - 11.2012
  • Oversee store operations, providing direction and development of employees to ensure achievement of store's financial, team building and customer service goals
  • Provide full P&L accountability of a multi-million dollar business, including ownership of sales performance, operational efficiency and process management
  • Analyze store performance indicators against budgets and develop business plans to improve areas of opportunity
  • Lead a team of 100+ associates while fostering an environment where others viewpoints are respected
  • Create a collaborative atmosphere where all associates are encouraged to contribute unique ideas to help grow the business and increase sales
  • Ensure all associates receive training and development that enhances their overall experience and supports their career aspirations while developing a strong succession plan within the store
  • Build brand loyalty through execution of our product service plans as well as our Geek Squad services
  • Develop partnerships with local community organizations that enable our employees to build authentic community relationships while increasing brand recognition
  • Conduct regular weekly meetings with store associates and ensure effective communications of company policies, procedures and standards
  • Monitor and maintain effective health & safety procedures and practices to ensure compliance with statutory regulations
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

District Manager

Blockbuster Canada Inc.
01.1994 - 10.2011
  • Responsible for providing exceptional leadership to a district of 28 store management teams, maximizing their contributions towards being the complete source for movies and games by providing outstanding service, selection, convenience and values
  • Ensure outstanding customer service levels to both external and internal customers, achieved through program execution, training and communication Conduct effective, structured and timely store visits
  • Effectively manage a team of Store Managers in the execution of Human Resource programs through proactive succession planning, employee relations, recruitment, training, development and evaluation of qualified store associates
  • Analyze and communicate District financial data (weekly, monthly and yearly) to ensure revenue growth while controlling costs and managing inventory
  • Manage a district budget to drive profitability
  • Audit District stores on a timely basis to ensure compliance and execution of company policies and procedures including Loss Prevention, safety, security, marketing/merchandising programs and store appearance
  • Coordinate/facilitate the opening of new/relocated stores as well as oversee store closures and appropriate disposal of company assets as required Conduct regular district meetings with store associates; ensure effective communications of company policies, procedures and standards Monitor and maintain effective health & safety procedures and practices to ensure compliance with statutory regulations
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/provincial regulations by conducting regular audits of operational practices at each location within the district.

Education

High School Diploma -

A.Y. Jackson Secondary School
Kanata, Ontario
06-1991

Skills

  • Problem-Solving
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Team leadership and coaching
  • Inventory Management
  • Store Merchandising
  • Outstanding communication skills

Languages

English
Native or Bilingual
French
Limited Working

Accomplishments

  • Increased sales by 35% and exceeded $130 million in annual sales during my 6 years at Orleans Walmart by coaching Assistant managers on merchandising standards, collaboration and service expectations.
  • Managed a store that was 2023 Walmart Store of the Year for Eastern Canada
  • Supervised team of 450 staff members.

Certification

  • First Aid Certification
  • Smart Serve management Certification
  • Food Safety Certification
  • Graff Retail Certification
  • Employment Law Certification

Timeline

Store Manager

Walmart Canada
08.2015 - 08.2024

Store Team Leader

Target
01.2013 - 05.2015

General Manager

Best Buy Canada
04.2012 - 11.2012

District Manager

Blockbuster Canada Inc.
01.1994 - 10.2011

High School Diploma -

A.Y. Jackson Secondary School

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Jamie Shea