JAMIE SEALS
San Francisco
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Select Physical Therapy
San Francisco
10.2023 - Current
- Serve as the primary point of contact for patients by handling high-volume inbound calls, scheduling appointments, and addressing inquiries with professionalism and care.
- Coordinate all aspects of patient scheduling, billing, and insurance verification, ensuring accuracy and efficiency in collaboration with insurance carriers.
- Manage daily operations by maintaining the master calendar, organizing patient records, and ensuring compliance with confidentiality and documentation standards.
Guest Service Agent
UCLA Guesthouse
11.2022 - 08.2023
- Provide exceptional customer service by assisting guests with check-in/check-out, addressing inquiries, and resolving issues promptly and courteously
- Collaborate with different departments, such as housekeeping, maintenance, and front desk to ensure smooth operations and timely response to guest needs
- Perform various administrative duties, such as handling reservations, processing payments, and maintaining accurate records
Account Coordinator
NFP
06.2020 - 08.2021
- Manage client database by researching information from multiple sources to update policies and ensure data integrity while dealing with protected health information
- Develop marketing campaign to rollover policies for 400 clients
- Convert office records from paper to electronic and organize a cloud-based filing system
- Update internal databases with account information to maintain concise, clear records
Education
Master of Arts - Clinical Psychology
Pepperdine University
Malibu, CA06-2026
Bachelor of Arts - Applied Linguistics
University of California - Los Angeles
Los Angeles, CA03.2023
Minor - Education Studies
University of California - Los Angeles
Los Angeles, CA03.2023
Skills
Hard Skills: Microsoft Office Suite, Billing & coding
Soft Skills: Critical thinking, problem-solving, adaptability, attention to detail
Interests: Horseback Riding, Skiing, Music, Yoga, Reading
Volunteer History
Tutor, 12/2021 - 06/2022
Step Up Tutoring - Los Angeles, CA
- Tutor Elementary level children in writing, reading, and math
- Work with underprivileged children and families in the greater Los Angeles area
- Support students in transitioning back to in-person education
Timeline
Patient Service Specialist
Select Physical Therapy
10.2023 - Current
Guest Service Agent
UCLA Guesthouse
11.2022 - 08.2023
Account Coordinator
NFP
06.2020 - 08.2021
Master of Arts - Clinical Psychology
Pepperdine University
Bachelor of Arts - Applied Linguistics
University of California - Los Angeles
Minor - Education Studies
University of California - Los Angeles
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