Jamie Salvati
Mississauga,ON
Summary
Customer care professional with extensive experience in relationship building and sales. Proven track record in various customer-facing roles, including running successful businesses, and providing exceptional service. In-depth knowledge of Menkes condos, including layouts and common homeowner issues, enables effective communication with potential customers. Strong ability to explain product features, and address customer inquiries.
Overview
7
7
years of professional experience
Work History
Key runner
Menkes developments
Vaughan, Ontario
03.2025 - Current
- Supervised the trades during inspections and repairs, handling the master keys, and making sure that both the homeowner and service tech are safe, and no damage to property has taken place.
- learned the ins and outs of the suites and gained knowledge of where things are throughout. Allowing me to answer questions that the homeowner has.
- watched the trades closely as they worked, and slowly developed the ability to diagnose issues on my own, so that I can get the correct trades in the suite to fix the issue.
- Built relationships with the trades that come on a regular basis so that we can have a productive, stress-free environment.
- I used my people skills to communicate with homeowners in a professional, calm manner. Sometimes homeowners are unhappy because of an issue with their suite, and I pride myself on being able to convey my understanding and desire to help them resolve the issue.
- Assisted with the warranty side of customer care, updating work orders, and scheduling trades, making sure that all of our homeowners' needs are being taken care of as soon as possible.
- Assisted team members with daily tasks and project coordination.
- Maintained cleanliness and organization of work areas on-site.
- Processed warranty claims efficiently for timely customer service.
- Communicated with customers to gather necessary documentation for claims.
- Maintained organized records of warranty claims and customer interactions.
- Reviewed warranty policies to verify eligibility and compliance.
- Utilized software systems to track and manage warranty claims effectively.
- Assisted in training new team members on warranty procedures.
- Addressed customer inquiries regarding warranty status and processes promptly.
- Conducted quality control checks on repairs completed under warranty coverage.
- Performed data entry into company database system for tracking purposes.
Owner
Self employed
Mississauga, Ontario
11.2023 - 01.2024
- Ran online store focusing on trending products, achieving highest sales with tennis ball launcher for dogs.
- Developed and executed marketing strategies to enhance visibility and attract new customers.
- Created engaging social media content and video ads utilizing own dog to boost ad performance.
- Managed daily operations, including hiring and training staff to optimize workflow.
- Handled customer inquiries, resolving issues promptly and professionally to ensure satisfaction.
- Oversaw financial transactions and maintained accurate bookkeeping records for accountability.
- Negotiated with vendors for optimal pricing, significantly increasing profit margins.
- Implemented quality assurance processes to guarantee product excellence.
Door-to-Door Sales Representative
ramens windows
Mississauga, Ontario
01.2023 - 11.2023
- Engaged potential customers through door-to-door interactions, establishing initial contact.
- Educated clients on window products and comparative benefits over competitors.
- Demonstrated product features to enhance customer understanding and drive interest.
- Built rapport with homeowners to foster trust and credibility.
- Managed follow-up communications, effectively addressing customer inquiries.
- Resolved customer complaints promptly to maintain positive relationships.
- Collected payments via cash, check, or credit card transactions efficiently.
- Implemented strategies that increased customer retention rates significantly.
Logistics Specialist
air start
Brampton, Ontario
08.2022 - 08.2023
- Coordinated timely shipments and deliveries to facilitate efficient transportation of goods.
- Managed inventory levels through regular stock audits, ensuring accuracy.
- Developed logistics plans to optimize supply chain processes and minimize delays.
- Collaborated with vendors to negotiate contracts, enhancing service delivery standards.
- Utilized logistics software for tracking shipments and monitoring delivery schedules.
- Resolved shipping discrepancies by promptly communicating with carriers and suppliers.
- Implemented process improvements to elevate operational efficiency in logistics operations.
- Monitored logistics documents, including bills of lading and packing lists, for organization.
Hockey Coach
self employed
Oakville, Ontario
06.2018 - 12.2022
- I started working at a hockey summer camp. Lots of parents would ask me to coach their kids on my own time because they learned better with me. So, using my good reputation at the camp, I started taking on my own private lessons at public skating rinks. My specialty is taking the kids who have a hard time learning and making them not only learn to skate, but also to have fun doing it. Parents really valued this, and that is why I was able to build a full-time business through parents' referrals.
- Established private lessons for five students, expanding to a full week of sessions through referrals.
- Conducted individual assessments to identify strengths and improvement areas for each player.
- Instructed players on technique, positioning, and strategy during practice drills.
- Mentored young athletes in sportsmanship and personal development principles.
- Created a motivating learning environment that encouraged skill development.
- Facilitated communication between players, parents, and coaches for effective coordination.
- Developed tailored practice plans to enhance skills and teamwork among players.
Snowboard Instructor
self employed
Halton Hills, Ontario
12.2018 - 03.2022
- started out at a ski hill working as a instructor, used the same model as my hockey coaching to start teaching my own private snowboard lessons
- Instructed students on proper snowboarding techniques and safety practices.
- Developed personalized lesson plans tailored to student skill levels and objectives.
- Demonstrated advanced snowboarding skills to improve student learning outcomes.
- Monitored student progress, offering constructive feedback during lessons.
- Organized group sessions to foster teamwork and camaraderie.
- Maintained equipment in safe working condition for all users.
- Encouraged good sportsmanship by modeling positive behavior at all times.
- Conducted end-of-season evaluations, providing recommendations for future development.
Education
High School Diploma -
Lorne Park
Mississauga, ON06-2015
Skills
- Warranty processing
- Customer communication
- Inventory management
- Project coordination
- Quality control
- Supply chain optimization
- Customer relationship management
- Sales strategy development
- Market analysis
- Negotiation skills
- Team collaboration
- Effective communication
- Customer engagement
- Time management
- Service excellence
- Issue resolution
- Marketing execution
- Sales strategies
- Problem solving
References
References available upon request.
Timeline
Key runner
Menkes developments
03.2025 - Current
Owner
Self employed
11.2023 - 01.2024
Door-to-Door Sales Representative
ramens windows
01.2023 - 11.2023
Logistics Specialist
air start
08.2022 - 08.2023
Snowboard Instructor
self employed
12.2018 - 03.2022
Hockey Coach
self employed
06.2018 - 12.2022
High School Diploma -
Lorne Park
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