Jamie Ryckman
San Diego
Summary
Dynamic program support professional with a strong background in administration and project coordination, dedicated to driving efficiency and effectiveness in organizational processes. Expertise in streamlining workflows, managing complex schedules, and providing essential support to cross-functional teams ensures alignment with strategic goals. Recognized for adaptability and reliability, fostering collaborative environments that enhance team performance. Proficient in problem-solving, communication, and organizational skills essential for achieving program success and delivering impactful results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Support Specialist I
Publicis Groupe
08.2014 - Current
- Assisted in maintaining documentation and compliance with internal procedures and guidelines.
- Responded to inquiries, providing timely information to stakeholders and enhancing communication flow.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Conducted research to identify best practices, contributing to process improvement recommendations.
- Managed data entry tasks, ensuring accuracy and consistency across various reporting systems.
- Developed training materials for new staff, enhancing onboarding experience and knowledge transfer.
- Participated in team meetings, sharing insights that facilitated strategic decision-making processes.
- Investigated issues and provided knowledgeable responses to resolve customer concerns.
- Demonstrated flexibility and adaptability in the face of changing program requirements, successfully navigating shifts in priorities while maintaining a high level of performance.
LOAN DOCUMENT SPECIALIST II
WELLS FARGO PMB
01.2010 - 01.2013
- Reviewed and verified loan documents for accuracy and compliance with regulatory standards.
- Collaborated with team members to streamline document processing workflows, enhancing efficiency.
- Conducted quality control checks on loan files to identify discrepancies and facilitate corrections.
- Assisted in preparation of closing documentation, ensuring timely delivery to clients and partners.
- Maintained organized records of loan documents, supporting retrieval and audit processes.
- Provided training to new staff on document handling procedures and compliance requirements.
- Implemented best practices for document management, contributing to improved overall workflow efficiency.
CPA ASSISTANT
CUSTOM BUSINESS SERVICES
01.2009 - 01.2010
- Company Overview: CPA Firm
- Assisted a CPA in various accounting duties using QuickBooks, including accounts payable.
- Reconciled daily accounting reports.
- Created new customer invoices.
- Supported document preparation and data entry for operational efficiency
Education
High School Diploma -
Dobson High School
Mesa, AZ01-1993
Skills
- Excellent time management and organization skills
- Dynamic interpersonal and strong communication skills
- Ability to perform tasks with limited supervision
- Experience in mortgage, data marketing and accounting
- Troubleshooting skills
- Accurate data entry
- Recordkeeping requirements
- Quality controls
- Documentation management
- Teamwork and collaboration
Certification
Dobson High School Diploma 1993
Timeline
Program Support Specialist I
Publicis Groupe
08.2014 - Current
LOAN DOCUMENT SPECIALIST II
WELLS FARGO PMB
01.2010 - 01.2013
CPA ASSISTANT
CUSTOM BUSINESS SERVICES
01.2009 - 01.2010
High School Diploma -
Dobson High School
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