Summary
Overview
Work History
Education
Timeline
Generic

Jamie Rowlinson

Fort Macleod,AB

Summary

I have extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations.

Overview

17
17
years of professional experience

Work History

Owner

Nifty Wholesale Ltd.
03.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Customer Service Coordinator

Columbia Industries Ltd.
02.2015 - 07.2017
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated logistics for customer orders.
  • Payroll for all shop employees
  • Conducted regular audits of inventory levels to maintain optimal stock quantities and minimize backorders.
  • Managed multiple high-priority projects simultaneously while maintaining strict deadlines for quote delivery.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.

Fleet Administrator

Finning Canada Ltd
09.2011 - 08.2014
  • Evaluated third-party service providers, selecting only those that met strict quality standards while offering competitive pricing options for necessary services.
  • Streamlined communication between drivers, dispatchers, and management by implementing an effective tracking system for fleet operations.
  • Improved fleet efficiency by implementing a comprehensive preventive maintenance program for all vehicles.
  • Worked with drivers, customers and company personnel to resolve service issues, routing and planning and mechanical problems.
  • Ensured compliance with all regulations by maintaining accurate records of vehicle inspections, registrations, and insurance policies.
  • Developed strong relationships with vendors to secure competitive pricing on parts and services, ultimately reducing operational costs.
  • Reduced vehicle downtime through the careful scheduling of routine repairs and maintenance tasks.

Day Aide/Housekeeper Aide

Pioneer Lodge
11.2010 - 04.2011
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
  • Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.

Administrative Assistant

Columbia Industries Ltd
04.2008 - 10.2010
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Education

High School Diploma -

Sparwood Secondary School
Sparwood
06-2008

Timeline

Owner

Nifty Wholesale Ltd.
03.2020 - Current

Customer Service Coordinator

Columbia Industries Ltd.
02.2015 - 07.2017

Fleet Administrator

Finning Canada Ltd
09.2011 - 08.2014

Day Aide/Housekeeper Aide

Pioneer Lodge
11.2010 - 04.2011

Administrative Assistant

Columbia Industries Ltd
04.2008 - 10.2010

High School Diploma -

Sparwood Secondary School

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Jamie Rowlinson