Jamie Rose
Yarmouth,NS
Summary
Excellent communicator with proven experience managing multiple projects with tight deadlines, while achieving challenging targets. Proven ability to supervise large teams across various locations, driving solid results in operations management, strategic planning, and financial oversight. Demonstrated success in enhancing team productivity and streamlining processes, ensuring high standards of service delivery. Resilient problem-solver skilled in implementing strategic solutions that benefit clients and staff alike.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Case Manager Supervisor
Canadian Red Cross
Yarmouth, NS
11.2023 - 06.2025
- Managed team of Case Managers and case files during Nova Scotia Wildfires 2023.
- Supervised, trained and evaluated Case Managers in the delivery of services to clients.
- Assisted Case Managers with problem solving difficult cases or developing individualized service plans.
- Conducted weekly meetings with Case Managers to review cases and discuss any issues or concerns.
- Served as a liaison between the organization and external agencies providing support services for clients.
- Conducted client interviews to complete assessments effectively.
- Counseled clients through fire recovery processes to ensure support.
- Distributed Red Cross funds to eligible clients in timely manner.
- Maintained databases and spreadsheets for accurate record-keeping.
- Delivered financial aid to clients facing urgent needs.
- Referred clients to community and government organizations for additional assistance.
Onboarding Employer Engager
Immigrant Services Association of Nova Scotia
Yarmouth, NS
01.2022 - 01.2023
- Managed territory across rural Nova Scotia to enhance community engagement.
- Maintained database of clients and community organizations for effective outreach.
- Assisted employers in hiring and retaining immigrant talent through targeted strategies.
- Collaborated with various community organizations to promote workplace diversity initiatives.
- Presented information to employers and community groups, raising awareness of available resources.
- Attended job fairs and employer sessions to connect talent with opportunities.
- Completed Cultural Competencies training to improve service delivery.
General Manager
Staples Canada
Yarmouth, NS
04.2016 - 04.2021
- Achieved sales and operational targets through effective management strategies.
- Maintained an extensive database of clients and community organizations.
- Led performance management initiatives to inspire and engage staff.
- Managed financial results to enhance profitability and sustainability.
- Directed Health and Safety programs, ensuring compliance with regulations.
- Interviewed and hired qualified, diverse staff to strengthen team capabilities.
- Protected customer data by managing robust privacy programs.
- Networked with business owners and organizations to foster strategic partnerships.
General Manager
McDonald's Restaurants of Canada
09.1991 - 06.2015
- Oversaw staff of over 100 across three locations to achieve operational targets.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Directed business results while ensuring adherence to performance goals.
- Executed hiring and retention strategies for diverse talent, including immigrants.
- Managed financial performance to drive profitability and sustainability.
- Cultivated an environment focused on service excellence and customer satisfaction.
Education
BA - Political Science
St. Francis Xavier University
Antigonish, NS05-1991
Political Science
Carleton University
Ottawa, ON07-1990
Skills
- Case management and client assessment
- Crisis intervention strategies
- Service planning and data management
- Community outreach initiatives
- Team leadership
- Financial assistance
- Employee training
- Performance evaluation
Affiliations
- Fly fishing
- Camping
Volunteer Experience
- YMCA, Past President, Board of Directors
- 100 Guys Who Share, Donor Member
- Rotary Club, Past Member
Certification
- First aid and CPR
References
References available upon request.
Timeline
Case Manager Supervisor
Canadian Red Cross
11.2023 - 06.2025
Onboarding Employer Engager
Immigrant Services Association of Nova Scotia
01.2022 - 01.2023
General Manager
Staples Canada
04.2016 - 04.2021
General Manager
McDonald's Restaurants of Canada
09.1991 - 06.2015
BA - Political Science
St. Francis Xavier University
Political Science
Carleton University
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