Jamie Ramirez
Perris
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Western Dental & Orthodontics
03.2021 - Current
- Acted as main point of contact for patients, doctors and dental staff by closely reviewing dental charts and maintaining high levels of communication.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Worked with patients and families to develop future plans and discuss care actions.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Server
Buffalo Wild Wings
02.2020 - 11.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
Peer Counselor, Logistics
Discovery ChalleNGe Academy
01.2016 - 10.2019
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Managed system support functions to set priorities and service levels expectations.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Shared resources, opportunities and activities to support mentee's learning and development.
- Assessed students' knowledge, comprehension and study habits to track progress and set realistic goals.
- Tracked orders and notified customers of status or potential delays.
- Developed mentees' life skills such as time management and communication.
Education
High School Diploma -
Discovery Challenge Academy
Stockton, CA12.2017
Skills
- Database Coordination
- Insurance Practices
- Prescriptions Management
- Ability to Lift 30 Pounds
- Team Player
- Explaining Policy and Procedures
- HIPAA Compliance
- Patient Registration
- Organizational Standards
- Customer Service
- Insurance Verification
- High-Volume Dining
Languages
Spanish
English
Native or Bilingual
Timeline
Patient Care Coordinator
Western Dental & Orthodontics
03.2021 - Current
Server
Buffalo Wild Wings
02.2020 - 11.2020
Peer Counselor, Logistics
Discovery ChalleNGe Academy
01.2016 - 10.2019
High School Diploma -
Discovery Challenge Academy
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