Jamie Ramadan
Edmonton,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Volunteer enumerator
DRC Lebanon
11.2013
- Household visits to the excluded beneficiaries and Assessment, Referrals and evaluation for the family status.
Reception/ Optical Associate and Eyewear Consultant
Optiks International
07.2022 - Current
- Great in-office patients immediately in a courteous, professional and friendly demeanor
- Assist patients and customers with frame selection, styling, fitting, lens selection and measurements
- Enter lab orders and accurate patient information as well as supply insurance forms and receipts
- Verify prescription eyeglasses and notify patients when eyewear is ready
- Dispense, adjust, and repair eyewear
- Schedule follow up appointments as needed
- Instruct patients on proper eyewear use and care of new eyeglass lenses
- Troubleshoot and problem solve eyewear concerns and issues to ensure patient satisfaction and good turnover of product including frame returns and vendor selection
- Merchandise dispensary and maintain cleaning procedures and standards
- Establish and maintain effective working relationships with co-workers, suppliers and the general public
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant of calls and maintain a rapid response rate
- Answer a high volume of calls and maintain a rapid response rate
- Take accurate information from calls received (I.e.: book appointments) where required and transfer information or calls efficiently
- Provide direction and information to in-office patients and collect required health information prior to eye exam
- Update electronic records, files and perform other routine clerical tasks as assigned
- Creating schedules for coverage in store in maintenance month to month
- Pretesting and dealing with visual field test on doctor days, or when needed
- Giving excessive information for first time contact lens wearers.
Community Health Supervisor
International Medical Corps (IMC)
08.2020 - 09.2021
- Provision of IMC health services for both communities Lebanese and Syrian at the primary health care centers
- Detecting and referring to vulnerable and non-vulnerable beneficiaries needed for psychosocial and primary health care services at the primary health centers supported by IMC
- Coaching and Guiding community outreach Syrian and Lebanese volunteers in raising awareness about health topics and delivering important key messages about communicable and non-communicable diseases, especially about covid-19 on Field level or remotely based on the situation of curfew in the Country
- Conducting health training and meetings to increase work quality and capacity building
- Participation in referring to the people that got affected and injured with Beirut Blast to seek health and psychosocial support
- Also aid in distribution of covid-19 kits.
Registered Dietitian
Ladies Fit Gym
06.2020 - 10.2020
- Nutritional measurements and clinical base Assessment for gym participants
- Planned and Specialized diets, monitoring and evaluation for weight gain or weight loss
- Nutritional counselling and advice
- Body fitness, sport nutrition and workouts.
Nutrition Field Officer
Action against Hunger (ACF)
10.2019 - 01.2020
- Planning, implementing and monitoring nutrition activities, with a particular focus on group awareness sessions about breastfeeding, complementary feeding, prevention of malnutrition, child care practices, and child development, together with individual counseling and support for those with difficulties and special vulnerabilities, and the development of strategies to promote and protect breastfeeding in health facilities, while ensuring proper coordination and collaboration with municipalities, other authorities, beneficiaries and related Action against Hunger departments
- The position extensive field work and movement was in North and West Bekaa (Baalbeck and Hermel Governorates).
Clinic based Health Social Worker
International Medical Corps (IMC)
12.2018 - 09.2019
- Manage and follow-up on the referral of patients to IMC Community Health Workers (CHWs), case management teams for mental health and psycho-social support (MHPSS) and GBV services, and to organizations working in other sectors such as education and shelter as needed
- Hold weekly health awareness sessions at PHCCs, or outside of PHCCs to reach patients who have difficult accessing the facility, targeting the Lebanese host community
- Work with clinic staff to ensure identification of vulnerable beneficiaries and those in need of additional assistance or case management
- Orient the patients to IMC's services available in the clinic
- Follow up on pregnant women after delivery to encourage completing four antenatal care (ANC) visits and their return to the facility for post-natal care (PNC) visit
- Provide counseling and support for exclusive breastfeeding and immunization to newborns
- Coach and support the community health workers in utilizing data collection and monitoring tools and provide detailed reports to health area manager weekly.
Hygiene Promotion Officer
Save the Children
08.2015 - 10.2018
- Planning hygiene promotion activities for both children and adult target groups to raise awareness related to waterborne diseases
- Leading a group of volunteers in giving hygiene awareness sessions at the field level
- Monitor the implementation process to ensure promotion of different topics related to general health and hygiene
- Coordinate, report to, and analyze data with budget holders.
Child Safeguarding Field Focal Point
Save the Children
08.2015 - 10.2018
- Child safeguarding focal point that gives child safeguarding training policy
- Receive and manage child safeguarding concerns and complaints, in accordance with the child safeguarding policy
- Provide overall support to the general establishment of organizational systems to keep children safe from abuse and other harm
- Make sure every trainee is aware of child abuse (types, characteristics, indications of child abuse)
- Receive and send referrals to the national focal points and the responsible parties.
Hygiene Promotion Senior assistant
Save the Children
03.2014 - 08.2015
- Team leader and conducting awareness sessions that target refugees in need on different topics related to general health and hygiene issues
- Capacity building of refugees, community mobilization, and following the essential universal standards of WASH: Water, Sanitation, and hygiene.
Internship at hospital libano-francais as a dietician
Hospital libano-francais
09.2013 - 02.2014
- Monitoring on Food Safety, food utensils, kitchen sets and services
- Awareness sessions for patients related to Nutrition and Public Health
- Examining and assessing each patient's medical status, blood tests, food diet and weight.
Volunteer
Danish Refugee Council (DRC)
09.2013 - 11.2013
- Volunteered for two with DRC in shop monitoring, PDM, and Assessments at Arsal in emergency influx.
Private teaching lessons
09.2011 - 01.2013
- Private teacher for high school students in all subjects: biology, chemistry…
- And for different grades following both American and Lebanese curricula for grades: 9 (Lebanese curriculum: baccalaureate degree).
Education
Bachelor of Science in Nutrition and Dietetics -
Lebanese International University, Beqaa Campus
High School Baccalaureate in life sciences -
Manner School, Beqaa
Registered Dietitian -
Beirut Lebanese University, Al Hadath Campus
12.2015
Skills
- Planning and coordination
- Supervisory skills
- Forms management
- Cultural Sensitivity
- Information Protection
- Problem-Solving
- Creative Thinking
- Team Leadership
Personal Information
Nationality: Lebanese Canadian
References
Available upon request
Training
- Project Management Training, 05/2018
- WASH Training, Save the children United Kingdom (SCIUK), 05/2017
- Certificate in the Advanced Food Safety Training, CATALYST - THE TRAINING LAB, 10/2016
- First Aid Training, 03/2015
- Workshop on the Regional Consultation Hygiene Promotion of MENA, 02/2015
- SCI Polio campaign focal point, UNICEF, 09/2014
- Hygiene Promotion Training, UNICEF, 09/2014
- Solid Waste Management Training, UNICEF, 06/2014
- Child Safeguarding Training, 04/2014
- Beqaa Organization Capacity Building Training, European Endowment for Democracy, 01/2014
- Workshop on women candidate with AWLI, Canadian Embassy, 11/2013
Languages
English
Native or Bilingual
Timeline
Reception/ Optical Associate and Eyewear Consultant
Optiks International
07.2022 - Current
Community Health Supervisor
International Medical Corps (IMC)
08.2020 - 09.2021
Registered Dietitian
Ladies Fit Gym
06.2020 - 10.2020
Nutrition Field Officer
Action against Hunger (ACF)
10.2019 - 01.2020
Clinic based Health Social Worker
International Medical Corps (IMC)
12.2018 - 09.2019
Hygiene Promotion Officer
Save the Children
08.2015 - 10.2018
Child Safeguarding Field Focal Point
Save the Children
08.2015 - 10.2018
Hygiene Promotion Senior assistant
Save the Children
03.2014 - 08.2015
Volunteer enumerator
DRC Lebanon
11.2013
Internship at hospital libano-francais as a dietician
Hospital libano-francais
09.2013 - 02.2014
Volunteer
Danish Refugee Council (DRC)
09.2013 - 11.2013
Private teaching lessons
09.2011 - 01.2013
Bachelor of Science in Nutrition and Dietetics -
Lebanese International University, Beqaa Campus
High School Baccalaureate in life sciences -
Manner School, Beqaa
Registered Dietitian -
Beirut Lebanese University, Al Hadath Campus