Jamie Penman
Portage La Prairie
Summary
A comprehensive understanding of operational performance metrics and compliance with banking regulations. Experience includes creating detailed reports for senior management, ensuring adherence to established policies, and fostering relationships with external partners. Responsibilities encompassed monitoring financial performance, managing staff training and scheduling, and conducting performance evaluations. Successfully resolved customer complaints and implemented internal controls to enhance profitability and minimize risk exposure.
Overview
12
12
years of professional experience
Work History
Branch Manager
Easy Financial
Portage La Prairie
10.2015 - Current
- Created reports summarizing operational performance metrics for senior management review.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Established strong working relationships with external partners such as vendors and suppliers.
- Monitored financial performance of the branch on a monthly basis.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Resolved escalated customer complaints in a timely manner.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
Packaging Operator
McCain Food
Portage La Prairie
01.2013 - 10.2015
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Checked, weighed and recorded product information on documents.
- Performed minor maintenance tasks such as changing parts or lubricating machines when needed.
- Reported any malfunctions or irregularities to supervisors immediately.
- Operated pallet jacks, forklifts, and other manual material handling equipment safely according to company standards.
- Conducted regular inventory checks of supplies used in the packaging area.
- Inspected finished products for defects before packing them into boxes or bags.
- Maintained a clean and safe work environment by adhering to safety procedures.
Education
High School Diploma -
Portage Learning Center
Portage La Prairie, Manitoba06-2014
Skills
- Customer relationship management
- Staff training
- Performance evaluation
- Team leadership
- People-oriented
- Shift scheduling
- Reporting
- Financial administration
- Verbal/written communication
- Customer and vendor relations
- Loan documentation
- Relationship building and management
Timeline
Branch Manager
Easy Financial
10.2015 - Current
Packaging Operator
McCain Food
01.2013 - 10.2015
High School Diploma -
Portage Learning Center