Jamie Otterstrom
South Lake Tahoe,CA
Summary
Personable and reliable with passion for culinary arts, nutrition and keen eye for detail. Knowledgeable about food safety regulations and adept at following recipes, ensuring high-quality meal preparation. Looking to pursue a career in helping others through nutrition, health and community.
Overview
7
7
years of professional experience
Work History
Server
Riva Grill
01.2023 - 10.2025
- Provide excellent level of customer service by guiding guests through menu and pairings. Advise on food allergies and alternatives.
- Train and mentor new hires while promoting team work ethic.
- Participate in trainings on wine, spirits, menus, and service standards.
- Maintain concise cash/card transactions and deposits.
- Perform thorough closing and opening duties, ensuring restaurant is prepared for service.
Wedding Planner
Mira Wed
03.2022 - 01.2023
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
Compliance and Communications Director
Elevated Escapes Vacation Rentals
04.2020 - 01.2023
- Perform all VHR permitting and business licenses for 15 – 20 active properties.
- Research/monitor multiple county and city ordinances to ensure properties are complying.
- Prepare homes and owners to pass annual fire inspections.
- Develop training program and manage 15 – 20 person housekeeping team. Communicate with all team members as HR Director.
- Prepare and file Transient Occupancy Taxes for each home.
- Perform general business development and operational tasks.
- Time management while working from home.
- Develop homeowner communication templates.
- Delegate tasks to other team members, with follow up until complete.
- Continuously work with team to ensure company is running smoothly and efficiently.
Server/Bartender
19 Kitchen/Friday’s Station
01.2019 - 08.2020
- Deliver excellent service in upscale restaurant
- Maintained thorough knowledge of all menus and specials
- Continuously expanded wine knowledge to make pairing suggestions and upsell
- Provided fast, friendly and professional service behind bar
- Performed opening and closing duties to ensure restaurant, bar and staff were properly equipped for dinner service
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations
- Maintain accurate checks and cash drawer throughout shifts to prevent loss
Education
Master of Science - Nutrition
Bastyr
Kenmore, WA12-2026
BS - Environmental Policy
Sierra Nevada College
Kenmore, WA01.2015
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Meal preparation
- Schedule management
- Event management
- Menu planning
- Strategic communication
- Site inspections
- Permitting strategy development
- Permit acquisition
- Teamwork and collaboration
- Time management
- Problem-solving abilities
Timeline
Server
Riva Grill
01.2023 - 10.2025
Wedding Planner
Mira Wed
03.2022 - 01.2023
Compliance and Communications Director
Elevated Escapes Vacation Rentals
04.2020 - 01.2023
Server/Bartender
19 Kitchen/Friday’s Station
01.2019 - 08.2020
Master of Science - Nutrition
Bastyr
BS - Environmental Policy
Sierra Nevada College
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