Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jamie O'Brien

Jamie O'Brien

Hamilton,ON

Summary

Detail-oriented individual experienced in hospitality and customer service. Exceptional problem-solving and multitasking skills, with a demonstrated ability to handle challenging situations. Committed to providing superior customer service and creating a welcoming and enjoyable atmosphere for guests. Skilled at efficiently seating guests and taking reservations, as well as managing staff and maintaining a clean and safe dining area. Focused student with knowledge of food sanitation and safety, customer satisfaction, and telephone etiquette. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.

Overview

3
3
years of professional experience

Work History

Hostess

Stacked Pancake house
06.2023 - 09.2023
  • Supported servers and bussers through high-volume shifts with food running and table clearing
  • Monitored restaurant activity to determine seating and dining availability
  • Managed the seating chart efficiently by rotating tables as needed during busy periods.

Hostess

Industria Pizzeria
05.2023 - 09.2023
  • Answered phone calls to take reservations and address guest questions and concerns
  • Greeted customers and provided them with menus
  • Demonstrated flexibility by helping out in other departments as needed.

Store Associate

Dollerama
04.2022 - 04.2023
  • Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail
  • Labeled, tagged, and sorted merchandise for sale
  • Maintained store cleanliness by restocking shelves, vacuuming floors, and removing debris.

Store Associate/Team Leader

Tim Hortons
09.2020 - 05.2022
  • Demonstrated strong multitasking abilities while taking orders and preparing food
  • Monitored stock levels of food products and beverages throughout shift
  • Demonstrated proficiency in operating cash registers and point of sale systems
  • Trained new staff members on proper procedures for handling customer transactions.

Education

Bachelor of Arts (B.A.) in Concurrent Education -

Brock University
St Catherines, ON
04.2026

Skills

  • Team Supervision
  • Product Sales
  • Customer Needs Assessment
  • Sales Development
  • Store Opening and Closing
  • Money Handling
  • Stocking and Receiving
  • Strategic Planning
  • Excellent People Skills

Timeline

Hostess

Stacked Pancake house
06.2023 - 09.2023

Hostess

Industria Pizzeria
05.2023 - 09.2023

Store Associate

Dollerama
04.2022 - 04.2023

Store Associate/Team Leader

Tim Hortons
09.2020 - 05.2022

Bachelor of Arts (B.A.) in Concurrent Education -

Brock University
Jamie O'Brien