Jamie Nielsen
Regina,SK
Summary
Order Processing Specialist with proven expertise at Staples Call Centre. Enhancing team productivity through effective training and organization. Demonstrated reliability and active listening skills while managing project timelines and coordinating volunteer schedules. Committed to safety practices and fostering teamwork, ensuring seamless operations and client satisfaction.
Overview
2025
2025
years of professional experience
Work History
Order Processing Specialist
Staples Call Centre
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Organized volunteer workers schedule daily. Greeted morning and afternoon shifts of volunteers, provided necessary PPE as needed and trained volunteers at every work station.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels. Updating the onboarding checklist as needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Supervisor to the team making client hampers. Made schedule and approved time sheets. Held a weekly team meeting to keep warehouse staff up to date on any warehouse concerns and upcoming training and events.
- Kept track of all warehouse staff heavy equipment certificates were up to date. Scheduled training for Forklift, Skidteer and Scissor lift as needed.
- Set up schedule for outside agencies to pick up product from the Reclamation program. A free program for agencies to assist their clients.
Client Hamper Coordinator
Regina Food Bank
10.2010 - 03.2024
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Organized volunteer workers schedule daily. Greeted morning and afternoon shifts of volunteers, provided necessary PPE as needed and trained volunteers at every work station.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels. Updating the onboarding checklist as needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Supervisor to the team making client hampers. Made schedule and approved time sheets. Held a weekly team meeting to keep warehouse staff up to date on any warehouse concerns and upcoming training and events.
- Kept track of all warehouse staff heavy equipment certificates were up to date. Scheduled training for Forklift, Skidteer and Scissor lift as needed.
- Set up schedule for outside agencies to pick up product from the Reclamation program. A free program for agencies to assist their clients.
Education
High School Diploma -
Kate Andrews High School
Coaldale, AB06.1995
Skills
- Teamwork orientation
- Safety practices
- Organization skills
- Teamwork
- Customer service
- Attention to detail
- Dependable and responsible
- Reliability
- Active listening
- Phone and email etiquette
Timeline
Client Hamper Coordinator
Regina Food Bank
10.2010 - 03.2024
High School Diploma -
Kate Andrews High School
Order Processing Specialist
Staples Call Centre
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