Jamie Nicoll

Water Meter Technician / Water & Wastewater Operator-in-Training (OIT)

• Serve as the main point of contact for customer inquiries and the scheduling of water meter installations, replacements, and repairs, coordinating dozens of appointments weekly and addressing issues promptly.

• Perform extensive data entry and record-keeping duties, entering meter readings, service orders, and maintenance records into City Works with a high degree of accuracy.

• Handle confidential customer information and internal documents with discretion, following privacy guidelines and organizational policies to safeguard sensitive data.

• Communicate regularly with the public, contractors, and cross-departmental teams (e.g. billing and engineering departments, utilities maintenance.), providing clear information and updates to ensure smooth operations and customer satisfaction.

• Balance fieldwork with administrative responsibilities in this dual-role position, demonstrating reliability and flexibility. Consistently meet reporting deadlines and quality standards by prioritizing tasks and paying close attention to detail in all record-keeping activities.

• Executed installation, inspection, maintenance, and replacement of residential and commercial water meters, ensuring accurate measurement and compliance with industry standards.
• Monitored Supervisory Control and Data Acquisition (SCADA) systems for water and wastewater facilities, promptly identifying and resolving operational issues to ensure optimal system performance
• Performed routine and emergency maintenance on water and sewer facility equipment.
• Conducted daily facility inspections, accurately recording operational data such as flow rates, pressure levels, and system performance metrics, facilitating informed decision-making and regulatory compliance.