JAMIE MUSCAT
Newcastle,Canada
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Looking for new opportunities to grow.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista/Barista Trainer
Starbucks
Bowmanville, Canada
07.2019 - 12.2023
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Used knowledge of coffee beans and brewing methods to recommend drinks to customers
- Remembered personal preferences and allergy information to build customer loyalty
- Collaborated with team members to ensure a positive customer experience from start to finish
- Utilized cash register or POS system to receive and process payments
- Delivered high-quality customer service to promote company's culture, values, and mission
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Trained new baristas on proper coffee preparation techniques
- Trained incoming staff members on proper operation of brewing equipment and drink recipes
- Ensured compliance with local health codes during daily operations within the cafe environment
- Replenished supplies to maintain adequate stock levels
- Trained new baristas on company processes and product preparation
- Answered customer phone calls and appropriately addressed questions and complaints
- Provided exceptional customer service by anticipating customer needs before they arise
- Prepared and served coffee, espresso drinks, and teas
Education
Certificate (Starting May 2025) - Dental Assisting
Durham College
2000 Simcoe St N, Oshawa L1G0C512-2025
Academic Upgrading - Chemistry
Archbishop Anthony Meagher CCEC
700 Stevenson Road N, Oshawa L1J5P502-2025
Diploma - Esthetician
Fleming College
599 Brealey Dr, Peterborough K9J7B112-2024
High School Diploma -
St Stephens Secondary
300 Scugog St, Bowmanville L1C6Y806-2021
Skills
- Time Management
- Active listener
- Attention to Detail
- Team Player
- Multitasking Abilities
- Cash Handling
- Point of Sale Knowledge
- Organizational Skills
- Problem-solving abilities
- Product Upselling
- POS System Operation
- Payment Processing
- Excellent Communication
Certification
- Sanitation & Disinfection
- Classic Lash Extensions
- Lash Styling & Mapping
- Preempt Infection Prevention
- Lash Lift & Tints
Coursework
Manicure & Pedicure - Gel, e-file, gel extensions, advanced manicures and pedicures.
Body Treatments Advanced scrubs & wraps, hot stone massage,relaxation massage, dry brushing, hydrotherapy, bamboo massage.
Skin - Facials, advanced skin analysis, 3d skin analysis, lymphatic drainage (face), massage, microdermabrasion, desincrustation/iontophoresis (Galvanic), high frequency (direct and indirect), chemical peels, hydrabrasion, Oxygeneo, medical esthetics, aromatherapy.
Waxing - Legs, arms, under arms, bikini, brow wax, tint and lash lift and tint. Using hard and soft wax.
Spa planning & entrepreneurship.
Oncology esthetics
Product Line Knowledge - Eve Taylor, TheraGenesis Skin Care, BiON
Timeline
Barista/Barista Trainer
Starbucks
07.2019 - 12.2023
Certificate (Starting May 2025) - Dental Assisting
Durham College
Academic Upgrading - Chemistry
Archbishop Anthony Meagher CCEC
Diploma - Esthetician
Fleming College
High School Diploma -
St Stephens Secondary
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