Jamie McMullin
CSR
955 Strathcona St,Winnipeg
Summary
Professional CSR with 14+ years experience delivering exceptional care in challenging, dynamic environments. Core principles are complete to call ownership, confidence and genuine empathy to drive each call to resolution.
Overview
12
12
years of professional experience
Work History
Client Service Specialist
People Corporation
Winnipeg, MB
03.2022 - Current
- Delivered exceptional customer service through timely responses and personalized follow-up communications.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Assisted in the training of new team members on best practices in client services, elevating overall team performance.
311 - CSR
City of Winnipeg
01.2019 - Current
- Working alongside PWD and emergency overnight crews to ensure all Public Works concerns are addressed every shift.
- Providing excellent customer service to the best of my ability every day.
- Utilizing a wide and complete knowledge base to assist in a myriad of COW concerns.
CSR - Student Loans
TWCC - National Student Loans Service Centre
06.2012 - 02.2015
- Possessed and demonstrated a deep understanding of individual provincial student loan systems and operations
- Adhered to strict federal and provincial government standards in accountability and privacy compliance.
Skills
Alphanumeric - 10000 KPH
Confidence - Handling Escalated Calls
Leadership - Team Builder and Trainer
Compassion - Meets and exceeds Quality requirements on a regular basis
Training - PCI Compliance
Phones - Adept at using contact centre relevant features
Windows Office Suites (Word, Excel, Outlook)
Timeline
Client Service Specialist
People Corporation
03.2022 - Current
311 - CSR
City of Winnipeg
01.2019 - Current
CSR - Student Loans
TWCC - National Student Loans Service Centre
06.2012 - 02.2015