Summary
Overview
Work History
Skills
Timeline
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Jamie McMullin

CSR
955 Strathcona St,Winnipeg

Summary

Professional CSR with 14+ years experience delivering exceptional care in challenging, dynamic environments. Core principles are complete to call ownership, confidence and genuine empathy to drive each call to resolution.

Overview

12
12
years of professional experience

Work History

Client Service Specialist

People Corporation
03.2022 - Current
  • Delivered exceptional customer service through timely responses and personalized follow-up communications.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Assisted in the training of new team members on best practices in client services, elevating overall team performance.

311 - CSR

City of Winnipeg
01.2019 - Current
  • Working alongside PWD and emergency overnight crews to ensure all Public Works concerns are addressed every shift.
  • Providing excellent customer service to the best of my ability every day.
  • Utilizing a wide and complete knowledge base to assist in a myriad of COW concerns.

CSR - Student Loans

TWCC - National Student Loans Service Centre
06.2012 - 02.2015
  • Possessed and demonstrated a deep understanding of individual provincial student loan systems and operations
  • Adhered to strict federal and provincial government standards in accountability and privacy compliance.

Skills

Alphanumeric - 10000 KPH

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Timeline

Client Service Specialist

People Corporation
03.2022 - Current

311 - CSR

City of Winnipeg
01.2019 - Current

CSR - Student Loans

TWCC - National Student Loans Service Centre
06.2012 - 02.2015

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Jamie McMullinCSR