Summary
Overview
Work History
Education
Skills
Timeline
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Jamie McGraw

Newport Beach

Summary

As a highly driven, trustworthy, and proactive Personal Assistant, Ms. Jamie McGraw brings over 10 years of progressive experience in high-end household and estate management, family office operations, project execution, and event production management. Ms. McGraw offers a wealth of expertise cultivated over many years with dynamic industry experience in tech, finance, entertainment, e-commerce, and hedge funds.

Ms. McGraw consistently optimizes performance to meet the highest standards, adeptly using analytical decision-making skills to manage demanding situations. She is always eager to take on new challenges while ensuring that operations consistently function at their peak potential, exceeding expectations and delivering exceptional results.

Overview

10
10
years of professional experience

Work History

Personal Assistant & Estate Manager

Confidential UHNW Tech Entrepreneur
06.2022 - Current
  • Responsible for the daily executive/operation management of a high-profile multi-billionaire-entrepreneur's personal and professional business matters, including financial & charitable and 12 private estates, 2 yachts, 1 plane, 1 helicopter, 5 cars, 1 limo, etc.
  • Directly supervise a full-time staff of 35+, including personal assistants, chefs, security, housekeepers, pilots, boat captains, drivers, groundskeepers, etc
  • Simultaneously serving as a trusted and crucial HR Manager, Operations Director, and Paralegal responsible for hiring, payroll, policies/procedures, adherence to regulatory compliance, risk management, etc
  • Created and established strong morale and rapport amongst Executives and employees based on trust, cheerful outlook, integrity, and strong work ethic.

Personal Assistant & Estate Manager

Confidential UHNW CEO
01.2021 - 12.2021
  • Spearhead the operations and upkeep of 2 California estates supervising a full-time staff of 10+, including housekeepers, groundskeepers, equestrian staff, caretakers, etc
  • Planned, and executed logistics of all personal and corporate events including but not limited to catering, activities, entertainment
  • Functioned as Project Manager for construction, remodeling, and interior design projects, interacted with architects, contractors, and a variety of craft professionals; maintained strong relationships and negotiated contracts
  • Developed and implemented streamlined processes and procedures to ensure a beautiful, comfortable, and productive living environment.

Personal Assistant & Estate Manager

Confidential UHNW Family
01.2019 - 01.2021
  • Managed and organized entire household and personal finances including medical bills, household utilities, staff, and all vendor invoices
  • Researched and negotiated with vendors and contractors to ensure timely completion, affordable, and quality service
  • Heavy calendar/scheduling management; traveled with employer on business trips and personal vacations.
  • Delivered emergency 24-hour on-call service for employer and vendors.

Client Success Manager

Houzz
03.2016 - 01.2019
  • Managed a team of 30+ focusing exclusively on US orders placed by VIP Customers, Trade & Business Professionals, Celebrity Clients, and Film Production Outlets
  • Proactively created and implemented mandatory procedures, scripts, and guidelines for Customer Support Department
  • Scaled mandated standards internationally, increasing revenue and significantly lifting Net Promoter Score
  • Developed and designed HOUZZ.COM website UX updates and tools externally and internally, significantly improving site accessibility and functionality for all users
  • Served as the direct contact for corresponding U.S
  • And International branches and escalated post-purchase issues related to Brand Marketing/Media, Legal, Fraud, Logistics, Ad Sales, and Operations.

Personal Assistant & Estate Manager

Confidential UHNW Hedge Fund Partner
09.2013 - 03.2016
  • Coordinated detailed extravagant domestic and international travel, which involved chartering private jets, booking luxury accommodations, planning activities, and scheduling experienced hospitality staff, among other tasks
  • Solely directed every aspect of the employer's professional and personal life
  • Managed business matters, represented and acted on behalf of the employer at client meetings, and responded to emails
  • Planned and executed all personal, professional, and philanthropic event productions with budgets exceeding $100,000
  • Directly managed high-value transactions involving real estate, art, jewelry, and philanthropic donations
  • Performed daily administrative tasks, created, and organized legal and personal documents, calendar/document management and storage in a personal server.

Education

Bachelor of Arts - Media/Entertainment & U.S. History

UNIVERSITY OF ARIZONA
Tucson, AZ

Skills

  • Superlative Communication
  • Strategic Planning
  • Event/Meeting Planning
  • Travel/Logistic Management
  • Budget Finance Management
  • Decision Making
  • Vendor Relations & Negotiations
  • Leadership & Team Development
  • Business & Project Management
  • Cross-functional Collaboration
  • Human Resources & Operations
  • Trustworthy/Confidentiality
  • Google Suite
  • QuickBooks
  • Paylocity
  • Sling
  • CRM (Salesforce)
  • Apple & PC

Timeline

Personal Assistant & Estate Manager

Confidential UHNW Tech Entrepreneur
06.2022 - Current

Personal Assistant & Estate Manager

Confidential UHNW CEO
01.2021 - 12.2021

Personal Assistant & Estate Manager

Confidential UHNW Family
01.2019 - 01.2021

Client Success Manager

Houzz
03.2016 - 01.2019

Personal Assistant & Estate Manager

Confidential UHNW Hedge Fund Partner
09.2013 - 03.2016

Bachelor of Arts - Media/Entertainment & U.S. History

UNIVERSITY OF ARIZONA

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