Jamie McDevitt
Ajax,ON
Summary
Determined individual, focused on smoothly boosting productivity and overseeing financial, personnel and operational facets. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
15
15
years of professional experience
Work History
Sole Proprietor
4U2NV Aesthetics
03.2016 - 11.2023
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
- Mentored junior team members to develop their skills and enhance overall productivity within the business.
- Trained and guided team members to maintain high productivity and performance metrics.
Bartender
Island Mix Bar & Grill
01.2018 - 03.2020
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Customer Service Representative
Pizza Nova Call Centre
11.2014 - 12.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Zedd Customer Solutions
04.2011 - 08.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Team Leader Manager
Innovative Vision Marketing
05.2009 - 03.2011
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
Education
Certificate - Aesthetics
Lashes By Design
Whitby, ONHigh School Diploma -
J. Clarke Richardson Collegiate
Ajax, ON06.2009
Skills
- Cost analysis and savings
- Purchasing and planning
- Business Development
- Human resources administration
- Business growth and retention
- Small business operations
- Inventory Management
- Team Leadership
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Bartender
Island Mix Bar & Grill
01.2018 - 03.2020
Sole Proprietor
4U2NV Aesthetics
03.2016 - 11.2023
Customer Service Representative
Pizza Nova Call Centre
11.2014 - 12.2016
Customer Service Representative
Zedd Customer Solutions
04.2011 - 08.2014
Team Leader Manager
Innovative Vision Marketing
05.2009 - 03.2011
Certificate - Aesthetics
Lashes By Design
High School Diploma -
J. Clarke Richardson Collegiate
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