Jamie McConnell
Drumheller,AB
Summary
Social Media Specialist with expertise in content creation, audience engagement, and analytics monitoring. Proven track record in enhancing brand presence through strategic communication and creative solutions. Skilled in copywriting, brand management, and marketing, with a focus on proactive problem-solving and critical thinking. Adept at working collaboratively to achieve business objectives and drive productivity.
Overview
6
6
years of professional experience
Work History
Certified NLP and Life Coach
Private Contracts
Drumheller, AB
08.2023 - Current
- Guided clients in personal development and goal-setting processes to achieve objectives.
- Facilitated workshops focused on effective communication and relationship-building skills.
- Developed tailored coaching plans addressing specific client needs.
- Encouraged clients to recognize and overcome barriers hindering success.
- Fostered a safe environment for honest exploration of personal growth issues.
- Provided emotional support during crises or transitions to promote healing.
Customer Service Manager
Freelance
Drumheller, AB
12.2021 - Current
- Managed daily customer service operations and team performance.
- Resolved complex customer issues through effective problem-solving techniques.
- Created and maintained documentation for standard operating procedures in customer service.
- Managed customer inquiries through various communication channels.
- Verified information against source documents to ensure consistency and correctness.
Remote Online Community Coordinator
BossLady Productions
Drumheller, AB
01.2020 - Current
- Managed online platforms, ensuring timely content updates and effective user support.
- Coordinated virtual events to strengthen community relationships and facilitate knowledge sharing.
- Developed strategies to enhance community engagement and encourage user participation.
- Created content calendars for the organization and scheduling of posts across platforms.
- Analyzed community metrics to evaluate engagement trends and guide strategic adjustments.
- Monitored content for accuracy, quality, and relevance across multiple social media channels.
Education
Oil and gas admin
Cdi college
Calgary, AB06.2015
Bachelor Of Music - Music Performance
Red Deer College of Arts
Red Deer, AB06.2011
Skills
- Social media monitoring
- Content creation and management
- Engagement strategies
- Effective communication
- Community management
- Event coordination
- User-generated content moderation
- Customer service
- Conflict resolution
Timeline
Certified NLP and Life Coach
Private Contracts
08.2023 - Current
Customer Service Manager
Freelance
12.2021 - Current
Remote Online Community Coordinator
BossLady Productions
01.2020 - Current
Oil and gas admin
Cdi college
Bachelor Of Music - Music Performance
Red Deer College of Arts