Jamie Mandel

• Managed daily finance reports to track guest spending and ensure accuracy of charges to accounts
• Supervised hotel staff and coordinated campaigns to achieve team goals
• Served as Manager on Duty, responding to emergency guest calls and situations
• Purchased all department supplies and managed the operating budget
• Managed the daily operations of housekeeping from room cleaning to guest requests
• Trained and lead a large staff, included managing and creating operating procedures

• Processed week payroll for entire staff
• Administer on-boarding process with all employees
• Responsible for setting up new vendor and employee accounts, and processing all cash receipts

• Oversaw the recruiting, hiring and on boarding process by performing background checks, and conducting interviews.
• Responsible for the training, development, and performance evaluations for employees under supervision.
• Monitoring the Front Office employees to make sure all guests receive prompt and personal recognition.

• Manage payroll and daily workflow, including creating weekly staff schedules and managing guest capacity forecasts.
• Respond to guest concerns and create compassionate solutions to elevate stay experiences.

• Resolving guest complaints and concerns to achieve total customer satisfaction while aligning with business objectives
• Monitoring the staff performance in all phases of service, ensuring that all procedures are carried out to standard
• Assisting with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensuring that the team members have current knowledge of hotel products, services, facilities, events, pricing and policies
• Creating schedules utilizing forecasting and scheduling tools to provide maximum efficiency and labor savings

• Closing and opening the department
• Running the boards in the morning
• Assisting in balancing our division checkbook
• Purchasing the operating, cleaning and guest supplies
• Responsible for meeting payroll targets
• Scheduling for 90 associates – including a 3rd party staffing agency
• VIP preparation and turndown
• Managing and creating operating procedures for lost and found

o Task force Hyatt Regency Scottsdale – Gainey Ranch

• Housekeeping Coordinator, Front Desk Agent, Spa Concierge