Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JAMIE LOPEZ

Indio

Summary

Dynamic Peer Support Specialist with a proven track record at MFI Recovery, adept at fostering trust and resilience in clients. Skilled in recovery planning and relationship building, I effectively guide individuals through their journeys, utilizing empathy and active listening to achieve meaningful outcomes. Committed to promoting growth and self-care management.

Overview

12
12
years of professional experience

Work History

Peer Support Specialist

MFI RECOVERY
01.2023 - 05.2025
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.

PBX Operator

Eisenhower Medical Center
03.2013 - 02.2018
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Trained and mentored new PBX operations employees.
  • Enhanced communication between departments by promptly transferring calls and providing accurate information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
  • Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.

Education

High School Diploma -

CBK CHARTER SCHOOL
Indio, CA
05-2025

Skills

  • Peer support ethics
  • Recovery guidance
  • Boundary setting
  • Substance abuse awareness
  • Self-care management
  • Stress reduction techniques
  • Relationship building skills
  • Empathy development

Languages

English
Professional Working

Timeline

Peer Support Specialist

MFI RECOVERY
01.2023 - 05.2025

PBX Operator

Eisenhower Medical Center
03.2013 - 02.2018

High School Diploma -

CBK CHARTER SCHOOL

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JAMIE LOPEZ