Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jamie Lock

San Carlos

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
03.2018 - Current
  • Managed store operations and led a team of Baristas to deliver the Starbucks Experience in accordance with company standards.
  • Provide coaching, feedback, and development opportunities for partners based on performance expectations.
  • Maintained awareness of competition within the district area and implemented strategies that would increase sales and profits.
  • Ensured compliance with all applicable laws, regulations, policies, procedures, etc., pertaining to job responsibilities through training or other means as appropriate.
  • Conducted regular one-one meetings with all store partners to review performance and provide feedback.
  • Increased sales 22% within first year as manager by focusing on customer experience and engagement.
  • Monitored financial results against budgeted targets and took corrective action as needed to ensure achievement of goals.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Responsible for recruitment process, managing the hiring process, including sourcing candidates, interviewing and making offers.

Business Owner

Don Pablo Food Truck
03.2015 - 05.2020
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversee the day-to-day operations at food truck and commercial kitchen.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Plan for and purchase food for daily operations.
  • Maintain required records including food production, inventory, income/expense, meal counts and
    personnel records.
  • Ensure safety standards are maintained while food is being cooked.
  • Plan and budget for future meals.
  • Ensure customer dining experience is satisfactory.
  • Hire, recruit and train employees.
  • Maintain employee records, prepare payroll, and complete paperwork to comply with laws and
    regulations
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Interacted well with customers to build connections and nurture relationships.

Sales Floor Team Leader

Target
02.2005 - 03.2015
  • Motivated sales floor team to exceed sales quotas through friendly competition and other incentive programs.
  • Trained more than 15 Team Leaders and Managers from different stores.
  • Partnered with operations team to achieve company revenue and profit goals.
  • Recruited, hired and trained team of 50 sales floor team members.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales floor team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

BBA - Business Studies

Canada College
Redwood City, CA

Skills

  • Brand Awareness
  • Customer Service
  • Disciplinary Action
  • Communication
  • Teamwork
  • Employee Engagement
  • Talent Development
  • Microsoft Office Suite
  • Work Planning and Prioritization
  • Retail Management System

Accomplishments

  • Exceeded monthly store sales goal 6 months in a row.
  • Increased sales by 15%% by coaching supervisors on new company standards.
  • Award: Manager of the Quarter Q1 2021 and Q2 2022.
  • Partner Engagement Store Manager Commitee.

Certification

  • Certified Food Safety Manager

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Starbucks
03.2018 - Current

Business Owner

Don Pablo Food Truck
03.2015 - 05.2020

Sales Floor Team Leader

Target
02.2005 - 03.2015

BBA - Business Studies

Canada College

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Jamie Lock