Jamie Lewis
Fort McMurray,AB
Summary
Results-oriented Detailer Manager with a strong track record of resolving customer complaints and improving service standards. Skilled in implementing cost-effective measures to enhance the bottom line. Experienced in assessing employee performance and providing constructive feedback. Proficient in car shampooing, vacuuming, and overall vehicle cleaning. A team player with excellent problem-solving abilities. Detail-oriented professional with experience in office management and administrative support. Proven track record of streamlining office operations, increasing productivity, and reducing costs. Expert in scheduling, data entry, and filing. Highly organized individual with experience in managing office operations. Skilled in streamlining processes to improve efficiency, developing cost-cutting initiatives, and providing exemplary customer service. Thorough knowledge of Microsoft Office Suite, office equipment, and business software.
Overview
11
11
years of professional experience
Work History
Detailer Manager
Ford Esterhazy
07.2024 - Current
- Utilized problem-solving strategies to resolve customer complaints quickly and efficiently
- Implemented cost-effective measures that improved the bottom line while maintaining exceptional service standards
- Assessed employee performance regularly and provided constructive feedback for improvement
- Used a car shampooing machine, vacuumed vehicles, cleaned cars inside and out, took brand new vehicles and got them ready for the lot
- Worked as a team player.
Labour
Northern pallet products
12.2023 - 07.2024
- Worked with coworkers to complete tasks
- Committed to delivering excellent customer service while working in a fast-paced environment
- Participated in ongoing training to enhance own job skills and knowledge
- Met deadlines while maintaining high-quality deliverables
- Piled pallet boards in correct bunks for sizes and types of wood coming down the line
- Helped run machines such as 5 head which cuts wood into 5 boards, ran the single head which cuts wood into one board, and also the morgan which sends half logs down the line
- Cleaned and made sure there were no ways for fires to start.
Shipping and Receiving Supervisor
Peavey Mart
04.2023 - 10.2023
- Stocked shelves, unloaded pallets, ran inventory gun printers and radio, ran tills, helped customers, counted tills, opened and closed store
- Developed relationships with suppliers and contractors in order to negotiate better rates and services
- Documented all activities related to shipping and receiving including invoices, bills of lading, packing slips
- Resolved customer complaints related to shipping and receiving in a professional manner
- Tracked all incoming and outgoing packages using various software programs including UPS Worldship and FedEx Ship Manager
- Identified areas for improvement within the department through analyzing current procedures and implementing new strategies
- Maintained accurate records of all incoming and outgoing shipments to ensure accuracy in inventory management
- Analyzed data from tracking systems and prepared reports for management review and decision-making purposes
- Unloaded trucks, stocked shelves, used a forklift.
Sales Lead
Peavey Mart
04.2023 - 05.2023
- Helped customers, stocked shelves, cleaned, revived trucks and loads, ran forklift, revived po's, responded to emails, took calls, worked in the warehouse, fulfilled orders online, shipped orders out, handled lifting, worked side by side with store manager, organized days and scheduled shifts
- Provided excellent customer service throughout the entire sales process from initial inquiry to purchase completion
- Took on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Developed strong relationships with key clients through regular contact and follow-up activities
- Managed a team of Sales Associates, providing coaching and guidance to maximize individual success
- Assisted with sales forecasting and planned to meet company overall sales growth goals
- Made sales presentations to customers demonstrating service and upgrade capabilities
- Created detailed reports on sales metrics, including monthly performance reviews for management
- Identified opportunities for process improvement by analyzing current sales operations and procedures.
Office Assistant
PEI INC
05.2019 - 05.2023
- Invoicing, accounts payable and receivable, data entry, payroll, responding to emails, dealing with customers, billing when needed
- Worked with QuickBooks for the office
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint
- Organized and maintained filing systems to ensure efficient document retrieval
- Provided customer service support via phone or email inquiries related to products or services offered by the organization
- Interacted with clients to resolve issues or answer questions regarding services rendered by the company
- Scheduled appointments, maintaining calendars for personnel
- Maintained accurate records of office supplies and placed orders as needed
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations
- Managed office supply orders and inventory to support availability
- Drafted and sent out emails and memos for seamless communication
- Sorted through incoming mail and packages to distribute to correct personnel.
Housekeeping Attendant
Mill River East Resort
06.2018 - 06.2019
- Cleaning rooms, making beds, laundry attendant, cleaning bathrooms, steam cleaning, washing windows and doors, dusting, and filling out paperwork when needed
- Communicated with co-workers and other departments with professionalism and respect
- Maintained cleanliness of public areas and guest rooms through regular dusting, vacuuming, mopping, polishing, and sanitizing surfaces
- Demonstrated excellent time management and organizational skills while managing multiple tasks simultaneously as a Housekeeping Attendant
- Reported any damages or missing items found within guest rooms or public areas immediately
- Performed deep cleaning services for special events or occasions as required
- Inspected rooms upon completion to ensure they meet company standards for cleanliness and tidiness
- Assisted with laundry duties such as washing, drying, folding, and ironing linens
- Responded quickly to any emergency situations involving spills or accidents to prevent further damage from occurring
- Stocked linen closets with fresh towels and supplies on a daily basis.
Front of House Team Member
Tim Hortons O'Leary Pe
07.2015 - 01.2016
- Working with the public, serving customers, cleaning, working food stations, running shifts, paperwork, office work, running drive-thru, preparing food, cleaning, and sanitizing
- Completed opening and closing procedures, following cleaning checklists
- Operated cash register efficiently and accurately processed payments for customers' orders
- Assisted in setting up and restocking the front of house area with necessary items
- Provided customer service and hospitality to guests in a professional manner
- Maintained cleanliness of the restaurant, including tables, floors, countertops, and other surfaces
- Engaged pleasantly with customers, driving great service and satisfaction
- Greeted customers upon arrival and ensured they had an enjoyable dining experience
- Cleaned and organized the front of the house to maintain optimal health and safety practices
- Supported fellow team members by providing assistance during peak business hours.
Office Administrator
Ceda
06.2013 - 10.2013
- Data entry, payroll, accounts payable and receivable, invoicing, answering emails, answering phone calls, booking flights for crew members, filing paperwork, dispatching trucks, running office meetings when needed
- Processed invoices, payments, and incoming and outgoing mail
- Answered phone calls and managed inquiries from customers and vendors
- Answered phones professionally while providing accurate information about company products or services
- Provided customer service support, responding to inquiries in a timely manner.
Education
High School Diploma - undefined
Carleton Place High School
ON, ON01.2001
Skills
- Safety Enforcement
- Inventory Control
- Documentation Abilities
- Schedule Planning
- Documentation Skills
- Schedule Management
- Invoice Processing
- Reporting Skills
- Daily Receipts Documentation
- Team Management
- Database Documentation
- Safety Standards
- MS Office
- Computer Skills
- Supply Inventory
- Planning Production
- Forklift Operation
- Word Processing
- Records Maintenance
- Work Scheduling
- Time and Wage Tracking
- Work Order Explanation
- Staff Supervision
- Shipping and Receiving
- Positive Attitude
- Hand and Power Tools
- Email and Phone Communication
Languages
English
Full Professional
References
References available upon request
Timeline
Detailer Manager
Ford Esterhazy
07.2024 - Current
Labour
Northern pallet products
12.2023 - 07.2024
Shipping and Receiving Supervisor
Peavey Mart
04.2023 - 10.2023
Sales Lead
Peavey Mart
04.2023 - 05.2023
Office Assistant
PEI INC
05.2019 - 05.2023
Housekeeping Attendant
Mill River East Resort
06.2018 - 06.2019
Front of House Team Member
Tim Hortons O'Leary Pe
07.2015 - 01.2016
Office Administrator
Ceda
06.2013 - 10.2013
High School Diploma - undefined
Carleton Place High School
Similar Profiles
Natasha JohnstonNatasha Johnston
Insurance Agent at Esterhazy Agencies (1986) Ltd. H&R BlockInsurance Agent at Esterhazy Agencies (1986) Ltd. H&R Block
Jennalee GareauJennalee Gareau
Registered Dental Assistant at Esterhazy Dental ClinicRegistered Dental Assistant at Esterhazy Dental Clinic
Ajay ParmarAjay Parmar
General Laborer at Nutrien (Rocanville), Mosaic K2 (Esterhazy)General Laborer at Nutrien (Rocanville), Mosaic K2 (Esterhazy)
Brian FoxBrian Fox
Petro Canada Truck Stop/LakeWay Cafe Restaurant, at Tina Furrow Sandy GrantPetro Canada Truck Stop/LakeWay Cafe Restaurant, at Tina Furrow Sandy Grant
Magdalena FloresMagdalena Flores
Health Care Aide at Alberta Health ServicesHealth Care Aide at Alberta Health Services