JAMIE-LEE KILBREATH
Hinton
Summary
Motivated and adaptable professional with strong communication and organizational skills. Eager to expand my skill set, embrace new challenges, and continuously learn to optimize process and support team success.
Overview
15
15
years of professional experience
Work History
Service Manager
BIG ROCK DODGE
07.2022 - Current
- Manage the service departments operating budget, including controlling expenses and maximizing profitability
- Hiring, training and supervising of Service Advisors, Technicians, Apprentices, and other service staff
- Supervise and monitor the performance of staff and ensure proper execution of daily tasks
- Motivating staff to achieve service goals and maintain high standards
- Ensure the departments compliance with manufacture warranties and policy procedures and that all tools and equipment are maintained and in good working order
- Overseeing the service departments interactions with customers, ensuring they have a positive experience
- Addressing and resolving customer complaints and issues promptly
- Coordinating daily operations, including managing the workflow and scheduling
- Dispatching work orders to the appropriate technicians
- Create, process and close digital imaging and other warranty claims
- Fill out accident reports and/or write-ups when necessary
- Create work schedules for employees
Service Advisor
STETSON HINTON GM
09.2020 - 07.2022
- Open and control repair orders in an accurate and timely manner using CDK Systems
- Write service estimates for required repairs and quote customers
- Phone customers daily to update vehicle status and to ensure customer satisfaction
- Processing customer payments using a Point-of-Sale System
- Opening and closing duties as a key holder
- Organize and file paperwork
Service Director/Warranty Administrator
BIG ROCK DODGE
11.2014 - 08.2020
- I worked as a Service Advisor from November 2014, to November 2017 until I was promoted to Service Director/Warranty Administrator
- Open and control repair orders in an accurate and timely manner using PBS Aristo and PBS V10 Systems
- Write service estimates for required repairs and quote customers
- Create, process and close digital imaging and other warranty claims
- Training of new employees for Service Advisor position
- Supervise Service Advisors to ensure proper execution of daily tasks
- Dispatching work orders to the appropriate technicians
- Phone customers daily to update vehicle status and to ensure customer satisfaction
- Processing customer payments using a Point of Sale System
- Opening and closing duties as a key holder
- Organize and file paperwork
- Fill out accident reports and/or write-ups when necessary
- Create work schedules for other employees
Third Key Holder
ARDENE HOLDINGS
09.2013 - 08.2014
- Company Overview: (Parks West Mall)
- Organize paperwork
- Process the shipping and receiving of stock
- Perform management duties (i.e
- Picking out daily tasks, training new employees, ensuring they maintain proper protocol and dress code) including related sales associate duties
- (Parks West Mall)
Sales Associate
ARDENE HOLDINGS
12.2012 - 08.2014
- Company Overview: (Parks West Mall)
- Organize and put out stock in a timely manner, ensuring product is in proper merchandise order
- Help customers to ensure they get the best shopping experience
- Process payments using a Point-of-Sale system
- (Parks West Mall)
Head Hostess
BOSTON PIZZA
12.2009 - 04.2013
- Responsible for the management and training of new and current hostesses, and to oversee their duties
- Responsible for time management with respect to the flow of the restaurant
- Greet customers and seat them
- Process customer payments using a Point-of-Sale system
- Take delivery and take-out orders over the phone, clean tables, and help run food to customers
Delivery Driver
BOSTON PIZZA
08.2012 - 09.2012
- Deliver food/drink orders to customers within the town of Hinton
- Process payments
Server
BOSTON PIZZA
07.2012 - 09.2012
- Take food/drink orders and serve customers
- Process payments
- Clean tables
Education
High School Diploma -
Harry Collinge High School
Hinton, ABSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Workplace safety
- Reliable and responsible
Languages
English
Full Professional
Timeline
Service Manager
BIG ROCK DODGE
07.2022 - Current
Service Advisor
STETSON HINTON GM
09.2020 - 07.2022
Service Director/Warranty Administrator
BIG ROCK DODGE
11.2014 - 08.2020
Third Key Holder
ARDENE HOLDINGS
09.2013 - 08.2014
Sales Associate
ARDENE HOLDINGS
12.2012 - 08.2014
Delivery Driver
BOSTON PIZZA
08.2012 - 09.2012
Server
BOSTON PIZZA
07.2012 - 09.2012
Head Hostess
BOSTON PIZZA
12.2009 - 04.2013
High School Diploma -
Harry Collinge High School
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