Jamie Lang

• Throughout my career, I have consistently showcased my ability to excel in diverse roles, including hosting, serving, bartending, and management. Currently, I serve as General Manager, leading a team of 50 skilled professionals. I leverage my extensive experience to not only drive success but also to optimize performance and foster a thriving, productive work environment.
• In my various roles, I have developed the skills needed to solve complex problems, which has contributed to my overall success. To ensure the success of a project, it is crucial to maintain an open mindset and foster clear communication between my team and upper management. I believe that engaging with my employees in a manner that is both assertive and compassionate greatly enhances our work environment, creating a highly productive atmosphere.
• Enhancing the opening and closing procedures for both the bar and kitchen has been vital to achieving operational excellence and driving success. Prioritizing has improved and significantly boosted efficiency and created a seamless experience for both staff and customers. Dedication to Cleanliness and safety is a Pillar of Our Health and Safety Team’s Mission as well. I am dedicated to delivering an exceptional guest experience while prioritizing the growth and development of our teams.
• I have effectively managed cash and debit/credit transactions while ensuring accuracy in data entry across Google Docs, Micros, and the RBOS database. Proficiently handling accounts receivable and meticulously balancing end-of-day sales. Skillfully closing out all debit/credit and cash transactions at day’s end, along with reconciling tills to guarantee a seamless financial operation.
• An essential aspect of my role involves strategically hiring and onboarding talent, effectively managing staff performance, and facilitating a positive workplace experience. Additionally, I ensure the timely submission of Records of Employment (ROEs) to head office, contributing to streamlined operations and a strong organizational framework.
• As a manager, creating staff schedules requires a comprehensive plan that is accurately entered into RMS, while meticulously calculating costs and ensuring all necessary staffing levels and requirements are satisfied. This method enhances the restaurant's operational efficiency and excellence throughout the week.
• I manage staff interactions and client disputes, fostering a positive environment and prioritizing guest satisfaction. Design and execute powerful marketing and promotional strategies to significantly grow our customer base and drive engagement.
• I expertly manage the procurement of food supplies, equipment, and essential items for the restaurant, all while rigorously adhering to our budget constraints. This strategic approach ensures maximum efficiency and profitability. Additionally, I proactively address any necessary repairs, contributing to the overall success and smooth operation of this establishment.

I

• Managed store opening and closing
• Streamlined till functions for efficiency
• Delivered exceptional customer service
• Conducted accurate till reconciliation
• Prepared GARDA reports with precision
• Resolved price discrepancies for cashiers
• Addressed customer complaints effectively
• Oversaw lottery services to enhance sales
• Provided TransUnion services for credit support