Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

JAMIE KAIHE-VALLES

Sacramento

Summary

Motivated and detail-oriented professional with over 15 years of experience in case management, healthcare administration, and community outreach. Known for a strong work ethic, effective prioritization, and compassionate service delivery. Skilled at managing complex caseloads, coordinating multidisciplinary care, and connecting clients with essential resources. Adept in both clinical and administrative settings, with a proven ability to foster client rapport and drive positive outcomes. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Case Manager – Safegrounds

First Step Communities
Sacramento
01.2021 - Current
  • Collaborate with the Department of Community Response and Street Outreach Teams for Safe Parking/Camping referrals
  • Coordinate and transport clients to medical, mental health, and support appointments
  • Assist clients with housing placement, employment services, and social services navigation
  • Support medication management and document progress in client files
  • Educate clients on hygiene, personal care, and healthy boundary-setting

Lead Receptionist / Medical Assistant → Community Health Worker / Re-Entry Team Lead

WellSpace Health
Sacramento
01.2008 - 01.2021
  • Promoted from front-desk and clinical support to community-based case management and team leadership roles
  • Managed a caseload of 60+ reentry clients, developed individualized health action plans, and provided intensive case management services
  • Facilitated access to housing, benefits, ID, insurance, and entitlements while advocating on behalf of clients with public and private agencies
  • Maintained documentation in EHR systems and collaborated with multidisciplinary care teams
  • Supported ICP program services while managing an active 25-person caseload
  • In earlier roles, scheduled appointments, verified insurance, handled billing inquiries, and processed payments
  • Delivered medical assistant services including vitals, injections, sterilization procedures, and inventory management

Customer Operations Manager

Pitney Management Service
Sacramento
01.2001 - 01.2006
  • Oversaw daily operations in corporate mailroom, copy, and shipping departments
  • Managed financial reporting, forecasting, and budget performance
  • Ensured regulatory compliance and led recruitment and staff evaluations

Education

Medical Assistant Certification -

Center for Employment Training
Sacramento, CA
01.2008

Skills

  • Case Management & Outreach
  • Medical & Behavioral Health Coordination
  • Insurance & Eligibility Verification
  • EHR/EPM, HMIS, NextGen MS Word & Excel
  • ICD-9/CPT Coding Medical Records Management
  • Data Entry (45 WPM) 10-Key Proficient
  • Customer Service Community Resource Navigation
  • Housing placement
  • Client advocacy

Certification

  • Certified Medical Assistant
  • CPR Certified
  • Bloodborne Pathogen Certified

References

Available upon request

Timeline

Case Manager – Safegrounds

First Step Communities
01.2021 - Current

Lead Receptionist / Medical Assistant → Community Health Worker / Re-Entry Team Lead

WellSpace Health
01.2008 - 01.2021

Customer Operations Manager

Pitney Management Service
01.2001 - 01.2006

Medical Assistant Certification -

Center for Employment Training

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JAMIE KAIHE-VALLES