Summary
Work History
Skills
Timeline
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Jamie Johnston

Carmichael

Summary

Professional who excels in customer satisfaction through effective problem-solving and teamwork.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.

Strong background in overseeing properties, ensuring tenant satisfaction. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Work History

Regional Manager/Property Inspector

Dripping Wet Pressure Washing
  • Implemented process improvements that enhanced efficiency across multiple locations.
  • Monitored key performance indicators to assess operational success and implement corrective actions.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.

Correspondence Specialist

Blue Shield
  • Provided support in addressing customer concerns through effective written communication.
  • Adapted quickly to new software tools for tracking and managing communications.
  • Expedited resolution of customer complaints through prompt investigation into their concerns and effective problem-solving strategies.
  • Organized and maintained critical communications.
  • Ensured accuracy of information provided to clients by thoroughly researching topics before composing responses.
  • Streamlined correspondence processes by implementing efficient filing systems for both physical and electronic documents.

Facility Operations Manager

Truckee Gaming
  • Oversee daily facility operations, ensuring compliance with safety regulations and industry standards.
  • Develop and implement maintenance schedules to enhance operational efficiency and reduce downtime.
  • Coordinate vendor relationships, negotiating contracts for services and supplies to optimize resource allocation.
  • Lead cross-functional teams in executing facility improvement projects, enhancing overall guest experience.
  • Monitor budget expenditures, identifying cost-saving opportunities while maintaining quality service levels.

Banker

Wells Fargo Bank
  • Assisted customers with account inquiries and transactions, ensuring efficient service delivery.
  • Processed loan applications and financial transactions accurately, maintaining compliance with bank policies.
  • Collaborated with team members to enhance customer service strategies, improving client satisfaction ratings.
  • Conducted financial assessments for clients, providing tailored solutions to meet their banking needs.
  • Analyzed customer feedback to identify trends, driving strategic decisions for service enhancements and product offerings.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Opened, closed, and updated accounts for customers.
  • Balanced teller drawers and ATM cash.

Property Manager

Dayton Mobile Home
  • Oversee daily facility operations, ensuring compliance with safety regulations and industry standards.
  • Develop and implement maintenance schedules to enhance operational efficiency and reduce downtime.
  • Coordinate vendor relationships, negotiating contracts for services and supplies to optimize resource allocation.
  • Lead cross-functional teams in executing facility improvement projects, enhancing overall guest experience.
  • Monitor budget expenditures, identifying cost-saving opportunities while maintaining quality service levels.

Skills

  • Exceptional communication
  • File organization
  • Microsoft office
  • Policy enforcement
  • Team collaboration
  • Safety procedures
  • Deadline management
  • Teamwork
  • Customer service
  • Time management
  • Multitasking
  • Reliability

Timeline

Regional Manager/Property Inspector

Dripping Wet Pressure Washing

Correspondence Specialist

Blue Shield

Facility Operations Manager

Truckee Gaming

Banker

Wells Fargo Bank

Property Manager

Dayton Mobile Home

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